Job Details

Credit Bureau Dispute Specialist receives disputes from the customer or credit agencies to investigate. Customers may be disputing items such as a late mark or an account that isn't theirs. The specialist have a 30 day SLA to meet and respond, to be within regulatory guidelines. Remote. Schedule: Monday-Friday 7:30 am-4:00 p EST or 8:00 a-4:30 p EST - Depth & Scope:Handles sensitive consumer information (credit bureau data, raw PII, customer account information)Utilizes third party data sources, internal systems and tools to research and analyze information to ensure accuracy of credit reporting. Researches and responds to disputes received directly by mail or email. Utilizes e-Oscar to quickly respond to indirect disputes in the way of Automated Consumer Dispute Verification (ACDV)Researches and actions feedback from the credit bureaus, internal reporting, and third parties to ensure accurate reporting. Corrects inaccurate account information provided to CRAs and documents the resolut...Specialist, Dispute, Credit, Continuous, Computer Tech, Banking