Job Details

About the Role

OpenLoop AI is seeking a highly experienced and proactive Senior Infrastructure Engineer / Tech Lead to design, manage, and scale our cloud infrastructure, with a focus on Google Cloud Platform (GCP). You will play a critical role in architecting the systems that power our AI Care Engine-ensuring reliability, performance, security, and compliance across the entire stack. This role is remote-friendly for candidates working in Pacific Time, with a strong preference for someone local to the Bay Area who can come into our San Jose office occasionally for onsite collaboration.

What You'll Do

• Own and scale GCP infrastructure: Design, implement, and maintain secure, reliable cloud systems using GCP, Kubernetes, and IaC tools like Terraform and Helm.
• Support deployments & CI/CD: Collaborate with engineering teams to ensure smooth releases, optimized cloud resources, and strong observability.
• Manage databases: Oversee PostgreSQL, Redis, and ClickHouse performance, tuning, backups, and high-availability strategies.
• Lead network operations: Configure and troubleshoot VPCs, firewalls, VPNs, load balancers, DNS, and routing.
• Drive security & compliance: Implement IAM best practices, encryption, audit logging, vulnerability scanning, and ensure SOC 2 / HIPAA compliance.

Who You Are

Required Qualifications

• 5+ years of experience in infrastructure engineering or cloud operations.
• Strong hands-on experience with GCP services and architecture.
• Proficient with Kubernetes for container orchestration and deployment.
• Deep understanding of networking fundamentals (TCP/IP, DNS, VPCs, VPNs).
• Proven database administration experience, including performance tuning and HA strategies.
• Expertise with infrastructure-as-code tools (Terraform, Helm).
• Strong understanding of cloud security principles and IAM.
• Proficient in scripting and automation (Bash, Python, Go).

Preferred

• GCP certifications (Professional Cloud Architect, Cloud Network Engineer).
• Advanced Kubernetes cluster management experience (GKE, EKS, self-managed).
• Familiarity with monitoring tools (Prometheus, Stackdriver, Datadog).
• Experience in regulated environments or compliance-heavy infrastructure.

Our Benefits

In addition, for salaried positions you would also be eligible for:

• Medical, Dental, and Vision plans
• Flexible Spending/Health Savings Accounts
• Flexible PTO
• 401(k) + Company Match
• Life Insurance, Pet insurance, and more

About OpenLoop

OpenLoop was co-founded by CEO, Dr. Jon Lensing, and COO, Christian Williams, with the vision to bring healing anywhere. Our tele-health support solutions are thoughtfully designed to streamline and simplify go-to-market care delivery for companies offering meaningful virtual support to patients across an expansive array of specialties, in all 50 states.

Our Company Culture

We have a relatively flat organizational structure here at OpenLoop. Everyone is encouraged to bring ideas to the table and make things happen. This fits in well with our core values of Autonomy, Competence and Belonging, as we want everyone to feel empowered and supported to do their best work.

Sound like a good fit? We'd love to meet you.