Job Details

About the job Customer Service Representative - Remote

We are seeking a customer service representative who demonstrates the ability to work in a fast-paced environment, excellent phone etiquette and excellent verbal, written, and interpersonal skills. If this sounds like you, apply today for this great role!

Duties And Responsibilities

• Manages incoming texts and chats from individuals with needs ranging from emotional support to crisis intervention
• Obtains demographic and contact information from individuals where possible and as appropriate
• Performs safety screenings for individuals reaching out for assistance and responds as indicated, providing emotional support and/or crisis intervention
• Provides resources and linkage with providers when possible
• Consults with managers on when indicated; and handles referrals for specialty care
• Documents each interaction as required by policy.
• May also respond to telephone and written inquiries from clients, providers and in-house departments
• Works with team and program leadership to respond to all contacts within standards outlined by performance guarantees.

• Requires HS diploma or equivalent and a minimum of 2 years customer service experience in healthcare related setting and medical terminology training; or any combination of education and experience which would provide an equivalent background AppleOne is proud to be an Equal Opportunity Employer. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment qualified applicants with arrest and conviction records.