Job Details

Desktop Support Analyst

We are looking for a skilled Desktop Support Analyst to join our team in Anderson, South Carolina. This contract-to-permanent position offers the opportunity to work in a dynamic environment, providing crucial technical support within a large warehouse setting. The role involves hands-on support for hardware and software, troubleshooting applications, and delivering excellent customer service.

Responsibilities:

• Provide comprehensive desktop support for Windows 10, Windows 11, and Mac/iOS devices.
• Diagnose and repair hardware issues with laptops, printers, and other peripherals.
• Troubleshoot and resolve application-related problems efficiently.
• Handle break/fix support for Thin Clients and Zebra printers.
• Deliver remote and on-site technical assistance as required.
• Coordinate and manage support tickets using a ticketing system.
• Perform desktop imaging and computer setup for new users.
• Reset passwords and resolve access-related issues.
• Ensure timely installation and configuration of hardware and software.
• Maintain strong communication and customer service standards while addressing technical concerns.

Requirements:

• Minimum of 2 years of experience in desktop support or a related field.
• Proficiency in troubleshooting and supporting Windows 10, Windows 11, and Mac/iOS operating systems.
• Ability to diagnose and fix hardware issues, including laptops and printers.
• Familiarity with application troubleshooting and support.
• Strong customer service skills and ability to communicate effectively.
• Experience with Thin Clients and Zebra printers is preferred.
• Certifications such as A+ or similar are a plus.
• Knowledge of ticketing systems and support processes.