Job Details

The Guest Experience Concierge is responsible to assisting patients and visitors navigate the triage process and answer questions related to the waiting room and explain delays. He/ She will provide patients and visitors with competent, courteous, and efficient service. He/ She is responsible for greeting guests as they arrive in the triage waiting area and for providing all of their information needs, or accessing the appropriate person(s) to meet their needs. The Guest Experience Concierge assists in escorting patients and guests to their room or designated area. He/ She will work closely with Patient Representatives and/or patient care staff to ensure that patient/family/guests needs are met. He/ She will assist with explaining guidelines for visitation and provide an overview of what can be expected during their stay by way of services. He/ She will maintain a clean and tidy environment that is conducive to rest and waiting. The Guest Experience Concierge is responsible for elevati...Guest Service, Concierge, Guest Experience, Emergency, Healthcare, Patient