Job Details

Customer Success Specialist

Westfalia Marketing USA

Job Summary

Westfalia Marketing USA is seeking a Customer Success Specialist to play a critical role in supporting our sales organization and advancing a best-in-class customer experience across our avocado business. This role partners closely with Sales, Logistics, Ripening, Finance, and emerging E-commerce initiatives to ensure seamless execution from order to delivery.

The ideal candidate brings strong produce industry knowledge, sound judgment, and a customer-led mindset—balancing operational excellence with commercial awareness. As our e-commerce capabilities continue to evolve, this role will help shape processes, identify improvement opportunities, and support scalable growth while maintaining Westfalia's high standards of integrity, partnership, and accountability.

• Act as a trusted partner to the sales team, supporting customer relationships and day-to-day account execution with a high degree of ownership and accountability.

• Serve as a key point of contact for customers on pricing, order requirements, inventory availability, and issue resolution.

• Collaborate closely with logistics, ripening, and shipping teams to align customer needs with operational execution and proactively escalate risks or exceptions.

• Manage end-to-end order processing, ensuring accuracy, timeliness, and alignment with customer expectations.

• Monitor inventory levels and market conditions, proactively communicating supply constraints or opportunities to sales and customers.

• Support the preparation of sales reports, customer insights, and performance tracking to inform commercial decision-making.

• Partner with Finance to support invoicing, AR documentation, and file verification, ensuring accuracy and compliance.

• Support and help shape Westfalia's emerging e-commerce operations, including transaction management, process refinement, and customer adoption as the platform evolves.

• Analyze and report on market trends, industry volumes, and market share across key origins (U.S., Mexico, Peru, Chile, Colombia).

Requirements

• 3–5 years of experience in customer success, sales support, operations, or accounting, preferably within fresh produce or agriculture.

• Strong working knowledge of produce supply chains, perishability, and seasonal market dynamics; avocado experience strongly preferred.

• Familiarity with perishable inventory and supply-demand volatility.

• Experience supporting sales teams or key accounts.

• Experience supporting or launching new processes, platforms, or tools in a growth or transformation environment is a plus.

• Strong analytical and critical-thinking skills with the ability to translate data into actionable insights.

• Advanced proficiency in Microsoft Excel and comfort working across multiple systems and evolving technologies.

Benefits

• We offer 8 paid holiday
• Floating Holidays
• Health Insurance; Medical, Dental and Vision at 100% coverage
• Life Insurance
• 401k and company matching
• Paid Vacation
• Paid Sick Time