Job Details

Remote Bilingual Client Retention Specialist Role at GRT Financial, Inc.

• Taking incoming telephone calls from customers and following up with touch point tasks on a daily basis
• The ability to control conversations and appropriately answer customer objections and questions
• Deliver an accurate description of product and/or service to customers
• Navigate computer systems to properly assist the customer and locate customer data or other electronic information
• Ability to think on your feet and overcome objections well
• Maintains a high level of service with customers and meets performance targets
• Develops and maintains productive working relationship with team members

Seniority level

• Entry level

Employment type

• Full-time

Job function

• Other