Job Details

JOB TITLE: Clinician Support Agent
LOCATION: Houston, TX & Deerfield, IL (hybrid)
DURATION: 6 months
RATE RANGE: $25/hr

Job Description:
We are seeking a Clinician Support Agent (Temporary) to join our dynamic team based in Houston, TX and Deerfield, IL (Hybrid). We thrive in a fast-paced and collaborative environment, driven by our passion for delivering innovations that enhance healthcare quality and improve patient experience. We're looking for like-minded individuals to contribute to this mission and join the team.

Responsibilities:
s the Clinician Support Agent for assigned accounts, your role will involve the following:

• ct as the primary communicator via phone, Outlook, and Salesforce between cardiac technicians and external cardiac accounts, including hospitals and clinicians.
• Effectively communicate ECG abnormalities by adhering to physician notification protocols and notifying physicians or clinical personnel as required.
• Perform account follow-ups for additional clinical information such as pacemaker settings and cardiac clinician contact details.
• Utilize clinical case management ticket systems to respond, act, and update case status.
• Verify process notification MDN criteria and ensure completeness of reports.
• Foster communication with internal team members (e.g., cardiac technicians) and external customers (e.g., hospitals and clinicians).
• Meet or exceed defined performance metrics for both productivity and case quality.
• dhere to HIPAA (Health Insurance Portability and Accountability) Guidelines and Good Clinical Practices.
• Maintain compliance with job-specific proficiency requirements.
• Perform other related duties as assigned

Skills:
We are looking for candidates who possess the following:

• ssociate degree and at least 1 year of related customer service or call center experience, or a high school diploma with a minimum of 2 years of customer service or call center experience (preferably in the medical industry).
• vailability for at least two days per week in-office (subject to change based on business needs).
• bility to work nights, weekends, and rotating shifts.
• Prior experience in a healthcare setting, ideally with EKG interpretation.
• Proficiency in medical terminology.
• Technical proficiency with case management (CRM) systems and Microsoft Office, especially Outlook, Teams, and Word.
• Strong verbal and written communication skills.
• Flexibility and adaptability to handle a fast-paced, growth-oriented work environment.
• Customer-focused mindset with professionalism in challenging situations across phone, email, and online channels.
• Solution-oriented thinking with sound judgment and independence.
• Highly engaged, motivated, and committed to producing high-quality outcomes for clients and patients.
• Positive attitude and strong team collaboration skills.

BENEFITS SUMMARY: Individual compensation is determined by skills, qualifications, experience, and location. Compensation details listed in this posting reflect the base hourly rate or annual salary only, unless otherwise stated. In addition to base compensation, full-time roles are eligible for Medical, Dental, Vision, Commuter and 401K benefits with company matching.

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