Job Details

Company Description

For more than 25 years, MSX International has been a dedicated partner to leading automotive brands around the world. We support them in transforming their businesses and in managing their operations across the areas of Customer Experience, Repair Optimization, Learning and Insights. We focus on helping our clients generate more value for their customers. With over 5,000 employees based in more than 80 countries worldwide, our teams provide industry-leading expertise. We have combined our deep industry expertise with cutting-edge technology solutions to help our automotive clients increase revenue and reduce costs, while enhancing operational efficiency and improving customer satisfaction. Our goal is to help our customers reach their full potential and to excel as their global partner of choice.

Job Description

The Market Specialist plays a vital role in supporting Market Area Managers and Field Coaches in the Central Region. This position involves performance monitoring, trend analysis, dealer engagement, and the development of sustainment packets. The specialist will also lead virtual Health Checks with dealers to optimize GXP usage and overall performance.

Key Responsibilities:

Reporting & Analysis:

• Monitor dealer performance using Flash Ops Report / Qlik Sense.
• Conduct trend analysis to track dealership performance through GXP.
• Develop insights and discussion points based on usage patterns.
• Participate in training sessions to enhance understanding of performance metrics.

Pre-Visit Packet Development:

• Assemble Sustainment packets tailored to mobile and non-mobile service dealers.
• Collaborate with team members to refine packet components.

Health Checks (Virtual Dealer Engagement):

• Lead Health Checks to assess dealer performance and identify improvement areas.
• Gather feedback from Field Coaches and Product Experts to refine processes.
• Facilitate pre- and post-work for Health Checks to ensure productive outcomes.
• Address dealership concerns, such as shop hours adjustments or personnel additions.
• Maintain a structured Health Check schedule based on dealership size and RO count.
• Document meeting summaries in a shared repository for team-wide accessibility.

Dealer Support & Collaboration:

• Provide direct support to Market Area Managers and Field Coaches.
• Attend select dealer visits, including:
  • Sustainment visits
  • Mobile Service launches
  • CX launches (potentially combined with MS launches)
• Ensure consistent follow-up and strategic discussions to drive dealership success.

Qualifications

• The role requires a detail-oriented, analytical, and strategic approach to dealer engagement.
• Ability to leverage PowerPoint, Excel, MS Project, SharePoint, and other Microsoft tools to develop work plans, articulate complex issues, analyze data, and provide solutions.
• Minimum of 5 years progressive experience in sales or operations, with a proven track record of building cohesive teams and increasing productivity.
• Minimum of 5 years of progressive experience successfully managing multiple projects preferably in an automotive environment.
• Bachelor's degree preferred or relevant experience.

Additional Information

MSX International is an Equal Employment Opportunity Employer committed to employing a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veteran status, age, or any other characteristic protected by law.