Job Details

Overview

Employer Industry: Healthcare Services

Why consider this job opportunity

• Salary of $21.00 per hour
• Opportunity for career advancement and growth within the organization
• Flexible remote work opportunity available
• Supportive and collaborative work environment
• Chance to positively impact patient care and service quality

What to Expect (Job Responsibilities)

• Provide consistent, quality customer service to both internal staff and external patients
• Manage calls by taking ownership to enhance the customer experience
• Schedule appointments and electronically transmit messages to the clinical team
• Answer questions regarding medication refills while maintaining confidentiality
• Demonstrate proficiency in data entry and knowledge of insurance billing

What is Required (Qualifications)

• Bilingual in English and Spanish
• Associate's Degree or Medical Assistant Certification with 1 year of experience
• Experience in a call center or busy phone system
• Strong customer service experience with excellent verbal communication skills
• Ability to multitask and demonstrate problem-solving and critical thinking skills

How to Stand Out (Preferred Qualifications)

• Experience with electronic appointment scheduling
• Familiarity with remote work requirements, including access to reliable, high-speed internet
• Previous experience in a healthcare setting

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