Job Details

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Role: Systems Analyst
Location: Texas Remote
Solicitation Reference Number: 529501255
Duration: 6+ Months
Client: Loblolly/State of Texas

Texas Health and Human Services Commission requires the services of 1 Systems Analyst 3, hereafter referred to as Candidate(s), who meets the general qualifications of Systems Analyst 3, Applications/Software Development and the specifications outlined in this document for the Texas Health and Human Services Commission.

All work products resulting from the project shall be considered "works made for hire" and are the property of the Texas Health and Human Services Commission and may include pre-selection requirements that potential Vendors (and their Candidates) submit to and satisfy criminal background checks as authorized by Texas law. Texas Health and Human Services Commission will pay no fees for interviews or discussions, which occur during the process of selecting a Candidate(s).

ITIL Remedy/ServiceNow integrator. We are looking for a Service Management Process owner to provide leadership and develop and manage projects which promote IT Service Management principles and guide Infrastructure and Operations maturity using Service Management methods.

II. CANDIDATE SKILLS AND QUALIFICATIONS

Minimum Requirements:
Candidates that do not meet or exceed the minimum stated requirements (skills/experience) will be displayed to customers but may not be chosen for this opportunity.

Years

Required/Preferred

Experience

8

Required

Experience with ITSM and ITIL governance processes.

8

Required

Ability to think and act both strategically and tactically and know when to apply each type of action.

8

Required

Very strong communication skills: oral, written, presentation and facilitation.

8

Required

Technical understanding with ability to translate into business concepts.

8

Required

IT Service Management knowledge beyond theory. He/she has held roles which implement IT best practices.

8

Required

Credibility and trust; ideally has earned the respect of IT managers and other business managers at all levels.

8

Required

The ability to bring together and work with a team of people with varied backgrounds - business analysts, technical experts, process owners - to articulate and remedy service level issues.

8

Required

A good understanding of IT Outsourcing and Managed Services.

8

Required

Statistical, numerical and analytical principles and processes.

8

Required

Innovative thinking with service quality, and its improvement, within limits of costs and business direction.

8

Required

Adhere to Project Management best practices

8

Required

Experience with ITSM service tools, ServiceNow, and Remedy.

5

Preferred

Proficient in the use of Remedy On Demand

4

Preferred

IT Service Management certification ITIL V3 or V4

4

Preferred

PMP Certification

4

Preferred

Business Process Engineering

4

Preferred

Technical Writing/Formal documentation skills

4

Preferred

Experience with ServiceNow in use with supporting external business partners. Experience with Cloud service provider AWS.

3

Preferred

Training experience

1

Preferred

Experience with ServiceNow security operations. Experience with DevOps tools (Jira, Gitlab, etc.)

III. TERMS OF SERVICE

Services are expected to start 01/20/2025 and are expected to complete by 08/31/2025. Total estimated hours per Candidate shall not exceed 1500 hours. This service may be amended, renewed, and/or extended providing both parties agree to do so in writing.

IV. WORK HOURS AND LOCATION

Services shall be provided during normal business hours unless otherwise coordinated through the Texas Health and Human Services Commission. Normal business hours are Monday through Friday from 8:00 AM to 5:00 PM, excluding State holidays when the agency is closed.

The primary work location(s) will be at 701 W. 51st, Austin, Texas 78751. The working position is Telework. Any and all travel, per diem, parking, and/or living expenses shall be at the Candidate's and/or Vendor's expense. Texas Health and Human Services Commission will provide pre-approved, written authorization for travel for any services to be performed away from the primary work location(s). Pre-approved travel expenses are limited to the rates and comply with the rules prescribed by the State of Texas for travel by its classified employees, including any requirement for original receipts.

The Candidate(s) may be required to work outside the normal business hours on weekends, evenings and holidays, as requested. Payment for work over 40 hours will be at the hourly rate quoted and must be coordinated and pre-approved through Texas Health and Human Services Commission.