Job Details

Position Title: Operations Coordinator
Department: Strategic Impact
Reports to: Director of Partnership Success
Location: Remote
Salary Range: $24.47/hr - $32.97/hr

Formerly the Mental Health Association of New York City (MHA-NYC), Vibrant Emotional Health's groundbreaking solutions have delivered high-quality services and support when, where, and how people need it for over 50 years. Through our state-of-the-art technology-enabled services, community wellness programs, and advocacy and education work, we are building a society in which emotional wellness can bea reality for everyone.

Position Overview:
The Operations Coordinator supports Here2Help (H2H) within Vibrant Emotional Health's ("Vibrant") Strategic Impact and Partnership Success pillar by ensuring strong internal coordination and effective execution of projects that underpin external partnerships. This role provides cross-departmental project support, process management, and operational follow-through to help sustain the success of partnerships and the Here2Help Connect Contact Center.

Duties/Responsibilities:

H2H operational support

• Help streamline processes to improve the sustainability and scalability of the Here2Help Connect Contact Center.
• Provide active planning support for NYC988 partnership requests, site visits, and internal coordination as needed
• Support external affairs initiatives, including event prep, conference materials, and marketing collateral.
• Other duties as needed

Project Coordination & Internal Support

• Coordinate projects to ensure the timely delivery of partnership obligations.
• Provide scheduling, agenda preparation, note-taking, and follow-up support for the Director of Partnership Success.
• Track new requests, milestones, and deliverables using project management tools (e.g., Asana).
• Support the implementation of new lines of business
• Draft and maintain process documentation, Standard Operating Procedures (SOPs), and partnership reports.

Process Management

• Support invoicing workflows and contract processes, including tracking and documentation.
• Submit and monitor KissFlow entries in coordination with Legal, Finance, and H2H teams.
• Ensure reporting accuracy and support compliance with data protocols.

Required Skills/Abilities:

• Mission & Values Alignment: Deep belief in Vibrant Emotional Health's mission and vision, with the ability to navigate ambiguity, adapt to evolving priorities, and work proactively with minimal oversight.
• Project Coordination & Process Management: Demonstrated success in coordinating cross-departmental projects, managing timelines, and ensuring timely execution of invoicing, contracts, reporting, and other partnership-related deliverables.
• Organizational & Detail Orientation: Exceptional organizational skills with the ability to manage multiple priorities, track details with accuracy, and follow through consistently in a fast-paced, mission-driven environment; Manages their own task list with minimal supervision.
• Collaboration & Engagement: Strong interpersonal and communication skills to work effectively across diverse teams, ensuring internal alignment to deliver on external partnership commitments.
• Technical & Systems Proficiency: Advanced proficiency with project management and productivity tools (e.g., Asana, Microsoft Office Suite), with the ability to develop, refine, and maintain processes that improve efficiency and consistency.
• Professionalism & Emotional Regulation: Ability to operate with maturity, discretion, and resilience; maintains emotional regulation under pressure, demonstrates adaptability, and contributes positively to organizational culture change during times of growth.
• Outstanding, transparent communicator with the ability to support effective internal communications and change management initiatives.

Required Qualifications:

• 4+ years of experience in project coordination, partnerships, or program management.
• Bachelor's degree in Psychology, Sociology, Liberal Arts, or related field (or equivalent experience).
• Exceptional organizational skills with advanced time management and attention to detail.
• Highly skilled in project management and collaboration tools (e.g., Asana, Microsoft Office Suite).
• Strong cross-functional collaborator; adaptable and effective in navigating ambiguity.
• Excellent interpersonal skills with the ability to build productive relationships across diverse teams.
• Self-directed with sound judgment, professionalism, and emotional resilience in fast-paced settings.
• Project management certification is a plus, but not required.

Physical Requirements:

• Must be able to remain in a stationary position 50% of the time.
• Will constantly operate a computer and other office productivity machinery, such as a calculator, copy machine, and computer printer.
• Will frequently communicate over video calls with internal and external stakeholders to provide status updates and potential roadblocks.

We determine base pay through a comprehensive review of skills, experience, education, certifications, geographic location, and other relevant factors. The range listed reflects the compensation parameters for the role and does not represent the full compensation package. A complete overview of compensation and benefits will be provided by the Talent Acquisition team during the hiring process.

Full time employees will be eligible for excellent comprehensive benefits, including medical, dental, vision, supplemental income insurance, employer paid disability insurance, employer paid life insurance, pre-tax FSA for medical and dependent care, and 401K available.

Studies have shown that women and people of color are less likely to apply for jobs unless they believe they are able to perform every task in the job description. We are most interested in finding the best candidate for the job, and that candidate may be one who comes from a less traditional background. Vibrant will consider any equivalent combination of knowledge, skills, education and experience to meet minimum qualifications. If you are interested in applying, we encourage you to think broadly about your background and skill set for the role.

Vibrant Emotional Health is an equal opportunity employer. Applicants are considered for positions without regard to veteran status, uniformed service member status, race, creed, color, religion, gender, gender identity, sex, sexual orientation, citizenship status, national origin, marital status, age, physical or mental disability, genetic information, caregiver status or any other category protected by applicable federal, state or local laws.

Please be aware that fictitious job openings, consulting engagements, solicitations, or employment offers may be circulated on the Internet in an attempt to obtain privileged information, or to induce you to pay a fee for services related to recruitment or training. Vibrant does NOT charge any application, processing, or training fee at any stage of the recruitment or hiring process. All genuine job openings will be posted on our careers page and all communications from the Vibrant recruiting team and/or hiring managers will be from an @vibrant.org email address.