Job Details

Candescent is the largest non-core digital banking provider. We bring together the transformative technologies that power and connect account opening, digital banking and branch solutions for banks and credit unions of all sizes on any core. Our Candescent solutions power the top three U.S. mobile banking apps and are trusted by banks and credit unions of all sizes.

We offer an extensive portfolio of industry-leading products and services with an extensible ecosystem of out-of-the-box and integrated partner solutions. In addition, our API-first architecture and developer tools enable financial institutions to optimize and expand upon their existing capabilities by seamlessly integrating custom-built or third-party solutions. And our connected in-person, remote and digital experiences reinvent customer service across all channels.

Self-service configuration and marketing tools give financial institutions greater control of their branding, targeted messaging and overall user experience. And data-driven analytics and reporting tools provide valuable insights to help drive continued growth and profitability. From conversions and implementations to custom development and customer care, our clients get expert, end-to-end support at every step.

Job Description

Candescent creates and delivers solutions that help financial institutions serve their Candescent users, expand the services they can support through digital and physical channels and enable revenue growth for the financial institution.

Solution Engineers represent the company in prospect and client engagements by facilitating conversations about offering vision, by understanding the financial institutions ecosystem and by delivering compelling and effective sales demos that are tailored to meet the financial institution's specific needs, in line with their digital channel strategy while illustrating the organization's value proposition through our partnership in service to exceeding our sales and retention goals.

Our foundation for success is rooted in innovation and focused on the financial institution, their goals and growth. We create proven banking innovations that give financial institutions the flexibility and control to engage more, retention and cross-sell effectively. Their customers love the experience, and their revenue reflects it.

Our team of highly motivated and engaged employees has created breakthrough solutions that change the financial lives of more than 1300 financial institutions. Candescent helps financial institutions optimize their profitability by continuously innovating how businesses and customers optimize their money. Our solutions empower financial institutions and drive industry leading adoption, active use and engagement levels.

Responsibilities:

• Represent the Candescent product suite throughout the sales process by preparing and delivering effective demos and presentations to prospects and existing clients in line with their strategic goals and key business drivers.
• Conduct pre-sales consultative conversations with prospects and sales executives to:

• Develop a technical and strategic understanding of a prospect's business model and strategy
• Determine, recommend, document best fit solutions; conduct based on prospect needs as well as Candescent's ability to meet customer expectations.
• Ensure proper setting of customer and internal expectations as appropriate in pre-sales process, through assessments, consultations, liaison work with internal subject matter experts.
• Responsible for right products/solutions, generally available or customized, included in prospect proposal and CRM system to meet the prospect's needs and Candescent's internal capabilities.

• Align with internal and external stakeholders for proposals for best fit solutions by defining, analyzing, and documenting the prospect's business and technical requirements.

• Maintain documentation of all prospect project product and configuration-related activities in the project management system to build the proposal to generate a contract.
• Participate in warm handoff and post-warm handoff support for all implementing competitive conversion projects.
• Answer questions about our solutions and strategy from prospects and clients throughout the sales process as well as from employees via a request system within the established service level agreement timeframe.
• Become the subject matter expert (SME) for multiple solutions within the Sales Engineering team which includes staying up-to-date on new feature/functionality, strategy and internally communicating and mentoring Pre-sales, Sales and Relationship Management teams.
• Create and maintain up-to-date resources for others with the organization for assigned SME solutions which may include, but not limited to: technical requirements, PowerPoint presentations, recorded sales demonstrations, KnowledgeBase articles and the interactive sales demo.
• Participate in sales/retention efforts by effectively partnering across the organization to develop and execute on sales opportunities.
• Convey customer and prospect feedback to the broader Solutions & Strategy team through proactive and ongoing communication. In addition, be an advocate within the field to articulate the solution's strategic direction and priorities to deliver an outstanding financial institution and end user experience.
• Research, understand and share the competitive landscape, as well as Candescent strengths
• Assist with responding to the functional and technical elements of Request for Proposals in collaboration with the Proposal Writing team as needed.

Basic Qualifications:

• Bachelor's degree or equivalent
• 4+ years' experience in Sales Engineering, Product Training, (or a similar role) Note: Sales Engineer experience often has other titles including Application Engineer, Product Specialist, Solutions Consultant, Field Consultant, Pre-Sales Support and Area Support Engineer
• Demonstrated skills in self-driven solution-oriented approach to work at hand; proactive in problem identification and solution generation. Proven ability to decompose complex problems into fundamental assumptions, unknowns, and actions.
• Excellent and proven presentation skills for both onsite and WebEx deliveries
• Superior writing and verbal communication skills
• Able to work independently
• Solid time management skills

EEO Statement

Integrated into our shared values is Candescent's commitment to diversity and equal employment opportunity. All qualified applicants will receive consideration for employment without regard to sex, age, race, color, creed, religion, national origin, disability, sexual orientation, gender identity, veteran status, military service, genetic information, or any other characteristic or conduct protected by law. Candescent is committed to being a globally inclusive company where all people are treated fairly, recognized for their individuality, promoted based on performance and encouraged to strive to reach their full potential. We believe in understanding and respecting differences among all people. Every individual at Candescent has an ongoing responsibility to respect and support a globally diverse environment.

Statement to Third Party Agencies
To ALL recruitment agencies: Candescent only accepts resumes from agencies on the preferred supplier list. Please do not forward resumes to our applicant tracking system, Candescent employees, or any Candescent facility. Candescent is not responsible for any fees or charges associated with unsolicited resumes.