Job Details

The Key Client Manager focuses on the retention and growth of existing TrueCommerce top-tier customers. You will have the expertise in customer satisfaction and retention, with a passion for delivering exceptional service and business value. This will be focused on proactively growing & retaining relationships with top-tier customers in the enterprise space.

This role will have competitive salary and unlimited earnings, including accelerators and Presidents Club for over achievement of sales goals.

As a Key Client Manager, you will:

• Meet or exceed monthly sales quotas that include Bookings (upsell) and Net Retention targets.
• Developing trust relationships with a book of top-tier customers to ensure they do not churn.
• Proactively contact current customers to discuss areas of customer improvement that would benefit the customer.
• Highly responsive to customer requests via email and tasks.
• Maintain high level of opportunity follow-up to ensure all opportunities are updated
• Be a trusted advisor and advocate for the customer both internally and externally
• Resolve any issues and problems faced by the customers and deal with complaints to earn and maintain ongoing trust.
• Continually update TrueCommerce CRM with notes and activities.
• Attend sales department meetings and educational activities to stay up to date on the latest developments and trends within the industry.

Requirements for success:

• 5+ years Customer Success or Account Management experience for existing customers.
• A genuine desire to build relationships with existing customers.
• 3+ years managing enterprise level customers focusing on retention.
• Proven overperformance in exceeding retention & sales quotas.
• Enjoys proactively reaching out to customers to recommend new solutions and upselling.
• This individual enjoys solution selling and thrives on change.
• Strong technical aptitude is a must.
• Strong phone skills, exceptional listening skills, and above-average problem-solving skills.
• Proven ability in building client rapport.
• Organizational skills with an emphasis on attention to detail.
• Working knowledge of EDI is very helpful.
• Willingness to dedicate extra effort beyond normal working hours.

Education

• BA/BS degree or equivalent work experience

Who is TrueCommerce?

TrueCommerce is a high-performing global supply chain network that provides fully integrated, end-to-end supply chain visibility and management. We've empowered some of the biggest brands in the world to improve their supply chain performance: Schneider Electric, DanoneWave, Siemen's, Ocean Spray, and many more.

Please visit our careers website for additional information.

Come join our team!

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights notice from the Department of Labor.