Job Details

Overview

Chicago, Illinois (Hybrid)
Full-time - Salaried Bargaining Unit
Reports To: Manager, Service Management

Company Overview

Who We Are

Established over 70 years ago, we are two of the largest Taft-Hartley trust funds in the United States. With over $50 billion in assets and $7 billion in benefits paid each year, we provide critical health insurance and lifetime retirement benefit services to nearly one million Teamster participants and family members. At Central States/TeamCare we jointly administer two trusted organizations:

TeamCare, a Central States Health Plan

Central States Southeast and Southwest Areas Health and Welfare Fund was founded in 1950 and was one of the first non-profit labor health funds in the United States. Since 2014, the Fund has done business under the tradename TeamCare. Today TeamCare covers the lives of 550,000 members, from 1,100 different employers, making it the largest labor healthcare fund in the

country.

Central States Pension Fund

Central States Southeast and Southwest Areas Pension Fund was founded in 1955 and has blazed a trail to retirement security. Paying over $90 billion in lifetime pension benefits for 690,000 retirees and beneficiaries to-date and has revolutionized the pension world of American workers.

Position Summary

We are seeking a skilled and experienced ServiceNow Developer to join our Central States Funds ServiceNow team. The ServiceNow Developer is primarily responsible for designing, developing, and customizing applications on the ServiceNow platform to support IT Service Management (ITSM) processes. This role also offers opportunities to work with and gain exposure to other ServiceNow capabilities, including Strategic Portfolio Management (SPM), CMDB implementation and governance, Contract Management Pro/Source-to-Pay, Human Resources Service Delivery (HRSD), and Workplace Service Delivery (WSD).

Responsibilities

Key Responsibilities

• Perform hands-on configuration and customization of the ServiceNow platform to support ITSM processes such as Incident, Problem, Change, Request, and Knowledge Management.
• Configure and enhance Service Catalog, workflows, and automation to improve service delivery and user experience.
• Develop and maintain integrations between ServiceNow and other enterprise applications using APIs, web services, and connectors.
• Write and document clean, efficient, and maintainable code using JavaScript, Glide API, and related technologies.
• Administer multiple ServiceNow instances, including access control, workflow automation, data integrity, and system upgrades.
• Collaborate with CTS teams, business stakeholders, and project managers to gather requirements and deliver scalable solutions.
• Create and maintain comprehensive technical documentation, including system configurations, workflows, and customizations.
• Stay current with ServiceNow releases, features, and industry trends to recommend and implement platform enhancements.

Qualifications

Qualifications

While the primary focus is ITSM, this role provides exposure to and potential involvement in:

• Strategic Portfolio Management (SPM): Supporting demand, project, and portfolio management initiatives.
• CMDB Implementation & Governance: Ensuring accurate configuration data and relationships for improved service visibility.
• Contract Management Pro / Source-to-Pay: Streamlining vendor and procurement workflows.
• HR Service Delivery (HRSD): Enhancing employee experience through automated HR processes. Workplace Service Delivery (WSD): Improving workplace operations and facilities management.

Essential Skills, Characteristics & Experience

• Minimum of 3 years of hands-on experience as a ServiceNow Developer/Administrator, with strong ITSM expertise.
• ServiceNow certifications such as Certified Application Developer (CAD), Certified System Administrator (CSA), or Certified Implementation Specialist (CIS) in ITSM or other modules.
• Proficiency in ServiceNow configuration, scripting, workflow automation, and integrations.
• Familiarity with ITIL processes and best practices; ITIL v4 certification is a plus.
• Excellent problem-solving, communication, and stakeholder engagement skills.
• Ability to manage multiple priorities in a fast-paced environment while ensuring high-quality deliverables.

Compensation

Annual Salary Range: $110,000 to $125,000
(The posted range of pay represents the anticipated pay scale for this position. Final pay will be determined based on a variety of job-related factors, including, but not limited to, skills, experience, education, certifications, internal equity, and organizational needs.)

Benefits*

We're proud to offer one of the most competitive total rewards packages in the nonprofit and benefits administration sectors, including:

• 100% company-paid family insurance benefits including health, dental, RX & vision

(comprehensive coverage with low deductibles)

• 100% company-funded pension plan (at no cost to the employee)
• Health care and dependent care Flexible Spending Accounts (FSAs)
• 401(k) retirement plan with company match
• Paid vacation and PTO days
• Flexible start times & hybrid work-from-home schedule
• Lunch stipend for onsite café
• Tuition reimbursement

* Please note that, though uncommon, the benefits described above are subject to change at the company's discretion.

Equal Opportunity Employer

We are committed to providing equal employment opportunities to all employees and applicants for employment. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by law.

#LI-Hybrid