Job Details

Description

OVERVIEW

iTech AG is seeking a ServiceNow Application Developer specializing in integrations to support the design, development, and implementation of system integrations between ServiceNow and external enterprise platforms in support of Software Asset Management (SAM), Hardware Asset Management (HAM), and IT Operations Management (ITOM) Visibility. This role is responsible for enabling secure, reliable, and scalable data exchange that ensures ServiceNow operates as the authoritative system of record for IT assets and configuration data.

Working under the direction of the ServiceNow Technical Architect and Project Manager, the Integration Developer will design and implement integrations with discovery tools, inventory systems, and other authoritative data sources, while adhering to Department of Energy (DOE) and Hanford Mission Integration Solutions (HMIS) security, quality assurance, and configuration management requirements.

ROLES AND RESPONSIBILITIES

• Design, develop, and maintain ServiceNow integrations using IntegrationHub, REST/SOAP APIs, JDBC, MID Server, and file-based data exchanges.
• Implement and support integrations with discovery and inventory systems (e.g., SCCM, ServiceNow Discovery, cloud platforms, and legacy data sources).
• Develop and maintain Import Sets and Transform Maps to ensure accurate, normalized, and reconciled data ingestion.
• Configure and customize business rules, scripts, and integration logic to support SAM, HAM, ITOM, and CMDB data flows.
• Ensure integrations align with the Common Service Data Model (CSDM) and support CMDB data quality, relationship mapping, and reconciliation.
• Implement error handling, logging, monitoring, and retry mechanisms to ensure integration reliability and traceability.
• Support data validation, reconciliation, and quality assurance processes related to integrated data.
• Participate in functional, integration, and user acceptance testing (UAT), including defect resolution and performance tuning.
• Develop and maintain technical integration documentation, including data mappings, interface control documents (ICDs), and operational runbooks.
• Support deployment, cutover, and post-go-live integration stabilization, including troubleshooting and optimization.
• Collaborate with security, infrastructure, and application teams to ensure integrations comply with DOE cybersecurity and data protection requirements.

MINIMUM QUALIFICATIONS

• 4-7 years of overall application development experience, with 3+ years of hands-on ServiceNow development experience.
• Demonstrated experience building and supporting ServiceNow integrations in an enterprise environment.
• Strong proficiency with:
• JavaScript (ServiceNow scripting)
• REST and SOAP APIs
• IntegrationHub and Flow Designer
• MID Server configuration and troubleshooting
• Import Sets and Transform Maps
• Experience integrating ServiceNow with CMDB, SAM, HAM, and ITOM data sources.
• Experience working in regulated or government environments (DOE, federal, or equivalent) preferred.

EDUCATION AND CERTIFICATIONS

• Bachelor's degree
• ServiceNow CSA
• ServiceNow CAD

PREFERRED QUALIFICATIONS

• ServiceNow CIS-HAM or CIS-SAM

SECURITY CLEARANCE

Ability to obtain and maintain a Public Trust

iTech AG is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, genetic information, disability, protected veteran status, or any other characteristics protected by applicable federal, state, or local laws.

iTech AG is committed to working with and providing reasonable accommodations to individuals with disabilities. Individuals with a disability who would like to request an accommodation for any part of our employment process should email their request to [email protected]. Please address the subject line as Accommodation Request and include your name, contact information, and a description of your accommodation request.