Job Details

Overview:

Serves as a member of the Management Development Program (MDP) and participates in ten weeks of Core Training and one year of On-the-Job (OJT) training. Core Training responsibilities include participation in classroom training, observations of departmental presentations, interaction with senior management, peer networking, and working in teams on two group project assignments. OJT responsibilities vary by department and are assigned by the department manager. The position may be responsible for additional projects as assigned by the department manager or Leadership Development Manager-MDP.

Department Description: SPOC / Single Point of Contact

The SPOC department is responsible for maintaining successful relationships with mortgage customers, while taking them through the loss mitigation (mortgage assistance) process.

Department Responsibilities:

• Oversee the daily activities of a unit of employees to meet the objectives of the assigned department.
• Review bankers and processes to make sure we are following investor and insurer guidelines and applying the appropriate techniques to assist customers through the loss mitigation process.
• Resolve disputed transactions in a timely and cost-effective manner. Negotiate effectively on customer calls.
• Compile month-end data for distribution to and decision-making by management.
• Evaluate unit processes, procedures and policies routinely to increase operational efficiency of units managed.
• Understand and adhere to the Company's risk and regulatory standards, policies and controls in accordance with the Company's Risk Appetite. Design, implement, maintain and enhance internal controls to mitigate risk on an ongoing basis. Identify risk-related issues needing escalation to management.
• Promote an environment that supports belonging and reflects the M&T Bank brand.
• Maintain M&T internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators as applicable.
• Complete other related duties as assigned.

HOW YOU CAN GROW YOUR CAREER:

• Environment where you will learn the overall daily oversight and functions of a team.
• Attend manager training to help develop additional skills.
• Attend meetings and training across the organization to help increase knowledge of the ways we work.

Program Responsibilities:

• Participate in and complete a one-year long, non-rotational training program while creating and adding value to assigned department. Receive job specific training, general training in banking, communication and leadership, and personalized coaching and feedback. Performance measures may include several objective test scores, peer and sponsor feedback from group projects, facilitator feedback, Leadership Development Manager-MDP feedback, Department Manager feedback, final assessment score, and year-end performance appraisal from Department Manager and Leadership Development Manager-MDP.
• Core Training - Participate in ten weeks of training throughout the one-year assignment to learn banking, basic financial skills, technical skills, and leadership/interpersonal skills. Develop a solid understanding of banking functions, processes, and operations.
• Group Projects - Participate in two group project assignments, working with a team of their peers to build relationships within their teams as well as with project sponsors, internal and external contacts, and senior management. Teams make a presentation to senior management at the conclusion of each project providing recommendations and potential project solutions.
• On-the-Job Training - The fundamental skills taught in core training are combined with On-the-Job training based on the incumbent's assignment. Job specific training teaches departmental policies, procedures, systems, and products. Upon completion of MDP, all incumbents attain basic skills necessary to become entry-level professionals and/or managers in their assigned department.
• Complete tasks in a manner that are compliant with applicable laws and regulations and/or that serve to help the Company be in compliance with laws and regulations that apply to the business line the position supports.
• Understand and adhere to the Company's risk and regulatory standards, policies and controls in accordance with the Company's Risk Appetite.
• Identify risk-related issues needing escalation to management.
• Promote an environment that supports belonging and reflects the M&T Bank brand.
• Maintain M&T internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators as applicable.
• Complete other related duties as assigned.

Scope of Responsibilities:

The Management Development Program is a non-rotational, one-year training program for recent college graduates where participants learn sales, accounting, project management and leadership skills depending upon their career track. Various methods of training include classroom study, divisional orientations, and teamwork on group projects. These fundamentals are coupled with on-the-job training to allow for immediate application in the area for which the participant has been hired.

Supervisory/ Managerial Responsibilities:

Not Applicable.

Education and Experience Required:

• Bachelor's Degree candidate at a school where M&T Bank recruits MDPs (or an MBA student with no work experience).
• Outstanding academic credentials (GPA of 3.0 or better).
• Up to 1 years' work experience.
• Outstanding written and verbal communication skills.
• Demonstrated interpersonal skills.
• Demonstrated analytical skills.
• Demonstrated computer skills.
• Demonstrated presentation skills.
• Demonstrated leadership abilities.
• Work/internship experience.
• Work Visa Sponsorship not offered for this role

M&T Bank is committed to fair, competitive, and market-informed pay for our employees. The pay range for this position is $29.57 - $43.99 per hour. The successful candidate's particular combination of knowledge, skills, and experience will inform their specific compensation. The range listed above encompasses all geographic locations. The pay rate specific to your location will fall within this range and is available from your recruiter.

Location
Getzville, New York, United States of America