Job Details

Benefits:

Dental insurance

Health insurance

Opportunity for advancement

Vision insurance

Customer Service Ambassador - Dispatcher/Logostics Coordinator

Job Summary

We are seeking a Customer Service Ambassador to serve as the front-line point of contact for our customers. This role focuses on delivering exceptional service, resolving issues efficiently, and representing our company with professionalism and care. Coordinating and assisting with the driving team and overseeing the routing software is a critical component to this role which will require computer skills.

Responsibilities

Answer customer inquiries via phone, email, and online systems

Resolve service issues and follow up to ensure customer satisfaction

Coordinate with internal teams (operations, dispatch, billing)

Accurately document customer interactions and service requests

Educate customers on services, schedules, and company policies which includes meeting with customers

Maintain a positive, professional attitude in all customer interactions

Qualifications

High school diploma or equivalent

Customer service experience preferred

Strong communication and problem-solving skills

Ability to multitask in a fast-paced environment

Basic computer skills and attention to detail

What We're Looking For

Reliable and punctual

Professional and customer-focused

Calm under pressure and solution-oriented

Team player with a strong work ethic

Why Join Us

Stable, growing and dynamic company

Supportive team environment

Opportunity to make a real impact on customer experience