Job Details

Why Join Guitar Center? Discover the rewards!

As a musician, you can take advantage of our unique gig leave policy—allowing you to share your musical talents with the world and return to your job after your tour! Guitar Center offers a comprehensive benefits package, including Medical, Dental, Vision, 401K with company match, mental health support, paid sick/holiday/vacation time, employee discount programs, and tuition reimbursement options.

POSITION OVERVIEW:

At Guitar Center, we celebrate the world of creativity and music, encouraging our team to discover their own unique sound. Our mission is to support lifelong musicians and create impactful experiences for both musicians and non-musicians through the joy of making music. We prioritize creating inclusive environments that center around our customers while advancing our mission.

As a Guitar Repair Specialist, you will perform maintenance and repair services on customer-owned instruments, as well as assist in maintaining specific store inventory. You will play a crucial role in driving business growth through exceptional customer experiences and high-quality work.

A few key traits of successful Guitar Repair Specialists include:

• Customer Focus: Committed to providing an outstanding customer experience by engaging meaningfully with customers, being approachable, knowledgeable, and genuinely passionate about helping others.
• Proactive Approach: Identifies opportunities and challenges, taking initiative to capitalize on them. Eager to learn and develop skills in product knowledge, store operations, and sales.
• Sales Skills: Engages in Guitar Center's certification program to build a solid foundation in product knowledge and sales techniques.
• Training Ability: Effectively teaches and communicates techniques to ensure retention of valuable information.

As a Guitar Repair Specialist, you will be responsible for:

• Interacting with customers to ensure a positive experience
• Providing top-notch maintenance and craftsmanship for customer-owned instruments
• Maintaining store-owned gear as requested
• Completing warranty repair work efficiently
• Performing additional duties as assigned

Requirements:

• Skilled understanding of guitar repairs and maintenance

Preferences:

• Foundational knowledge of Guitar Center products

Guitar Center is an Equal Opportunity Employer and ensures fair employment opportunities for all individuals, regardless of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, veteran status, and any other protected status under Federal, State, or local laws.

If you are a qualified individual with a disability or a disabled veteran unable to use or access our website, please reach out for reasonable accommodation regarding specific openings via email.