Job Details

Tropical Grille is looking for a full time or part time shift leader. Shift leader is responsible for opening or closing the store, counting deposits, supervising employees, assisting guests, and ensuring safe food practices on their shifts.

Direct contact and resource for all store team members onlead shifts. Reports directly to Assistant General Manager and General Manager.

Responsibilities
• Weekly Scheduling
• Responsible for finding coverage for callouts
• Responsible for assigning positionsto team members and clearly outlining responsibilities to maximize efficiency
• Responsible for scheduling andassigning catering drivers for deliveries on each closing shift for followingday's opening manager.
• Responsible for actively managingcost of labor to maximize store coverage and profitability
• Policy Adherence

o ShiftLeader is responsible for adherence by staff to establish guidelines andprocedures including, but not limited to:

§ Proper food-handling and cool-downprocedures

§ Appearance and dress code

§ Customer service

§ Food quality

§ Recipe adherence

§ Staff safety

§ Shift audit completion

§ Proper closing and opening procedures
• Food Cost Management

o ShiftLeader is responsible for managing food cost concerns including, but notlimited to:

§ Food waste

§ Portion control

§ Order accuracy

§ Upselling at POS

§ Credits and refunds
• Environment

o ShiftLeader is responsible for managing and facilitating a work and diningenvironment consistent with Tropical Grille, including, but not limited to

§ Cleanliness

§ Staff morale

§ Music

§ Staff language and behavior

§ Guest experience

§ Customer service
• Expectations

o ShiftLeader is expected to communicate often with Store Management Team.

o ShiftLeader is expected to be proactive in facilitating and encouraging staffcommunication

o ShiftLeader is expected to be proactive in addressing all concerns involvingscheduling, positional training, hiring, policy adherence, food costmanagement, and environment to Store Management Team.

Tropical Grille TR is an EEO Employer - M/F/Disability/Protected Veteran Status