Job Details

BECOME A US FOODS ASSOCIATE!

ARE YOU A CURRENT US FOODS EMPLOYEE? PLEASE APPLY DIRECTLY THROUGH OUR INTERNAL WORKDAY CAREER SITE

Join Our Community of Food People!

This position is hybrid, with approximately 90 percent remote/virtual work and 10 percent onsite at a distribution center office located anywhere in the Southeast Region of the United States. Distribution centers may be located in Hurricane, WV; Salem, VA; Raleigh, NC; Charlotte, NC; Fort Mill, SC; Lexington, SC; Port Orange, FL; Boca?Raton, FL; Tampa, FL; Marrero, LA; Flowood, MS; Montgomery, AL; Little Rock, AR; Memphis, TN; Alcoa, TN; Norcross, GA; or Fairburn, GA. The role will likely involve an office visit about once per month or occasionally for training.

Provide contact and liaison between National Sales customers and the sales team and internal departments. Process incoming orders; receive, evaluate and respond to written or telephoned customer inquiries in a timely manner. Work within established guidelines to achieve service agreement objectives consistent with customer expectations, company policy, and profit and quality requirements. Back up Sales Coordinator roles.

Schedule

Monday Friday

8:30?am 5:00?pm?ET

Benefits

Full US Foods Benefits DAY?1! Medical, dental, vision, 401(k), life insurance, and much more.

Main Ingredients of the Job

• Receive inbound calls and place outbound calls to customers to provide information about products and services, take orders, or obtain details of complaints.
• Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken.
• Resolve customers service or billing complaints and confirm changes were made.
• Contact customers to respond to inquiries or notify them of claim results and planned adjustments; refer unresolved complaints to designated departments.
• Obtain and examine all relevant information to assess complaint validity and determine possible causes.
• Coordinate same-day deliveries and pickups for customers, process pickup requests, and respond to delivery/routing questions and issues.
• Respond to product inquiries and share new or additional services or products with customers.
• Compare disputed merchandise with original requisitions and invoices and prepare invoices for returned goods.
• Contact all customers affected by product recalls and withdrawals.
• Recommend improvements in products, shipping, service, or billing methods and procedures to prevent future problems.

Relationships

Internal: Sales, Operations / Distribution / Support

External: Customers

What You Bring to the Table

• Education/Training: High School diploma or equivalent required; Bachelors degree preferred.
• Related Experience: Minimum of three years experience in a customer service call center environment required. Experience in food service distribution a plus.
• Knowledge/Skills/Abilities: Excellent verbal communication and problem resolution ability required. Working knowledge of Microsoft Word and Outlook required. CRM/Phone Technology experience preferred.

This role will also receive overtime compensation.

Compensation depends on relevant experience and education, specific skills, function, geographic location, and other factors as applicable by law. The expected base rate for this role is between $17 and $26.

EOE Race/Color/Religion/Sex/Sexual Orientation/Gender Identity/National Origin Age/Genetic Information Protected Veteran/Disability Status.

US Foods, Inc. is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other basis prohibited by applicable law.