Job Details

Customer Service Representative

We are looking for a motivated and customer-focused individual to join our team as a Customer Service Representative in Simpsonville, South Carolina. This is a contract to permanent position, offering an excellent opportunity to grow within the organization. In this role, you will play an essential part in supporting customers with loan applications and inquiries, ensuring a seamless experience.

Responsibilities:

• Handle both inbound and outbound calls to assist customers with loan processes and inquiries.
• Provide guidance and support throughout the loan application process.
• Build rapport with customers to drive satisfaction and trust.
• Collaborate with the team to meet sales and service goals.
• Ensure compliance with licensing requirements; training and certification will be provided.
• Maintain accurate records and data entry for all customer interactions.
• Respond promptly to customer inquiries and resolve issues effectively.
• Promote company services and products to potential customers.
• Uphold company standards and policies during all customer interactions.
• Monitor and follow up on applications to ensure timely completion.

Requirements:

• Previous experience in customer service or a call center environment.
• Strong communication skills, both verbal and written.
• Ability to handle inbound and outbound calls efficiently.
• Familiarity with sales processes and customer engagement.
• Proficiency in managing data entry and maintaining accurate records.
• Comfortable working in a fast-paced environment with shifting priorities.
• Must pass background, drug, and credit checks.
• Willingness to obtain required licensing, with training provided by the company.