Job Details

Customer Care Representative (Remote in Kentucky)

Join to apply for the Customer Care Representative (Remote in Kentucky) role at Chewy.

Do you have a desire to engage in meaningful conversations while helping others? If you answered yes, this might be the purr-fectrole for you!

Chewy is revolutionizing the pet industry as one of the fastest?growing e?commerce retailers of all time. We are seeking full?time, motivated Customer Service Representatives to join our award?winning customer service organization.

In this role, you should be comfortable working from home and reside within the state of Kentucky. Starting wage is $16 / hour with opportunities to learn and further develop your skills while working remotely!

We need individuals who can interact with customers over the phone, think critically, and genuinely assist others. Loving pets is a plus!

What Youll Do

• Communicate with customers who contact us regarding different subjects, like shopping for their new pet, selecting a suitable chew toy, or addressing any unexpected problems.
• Research and problem?solve to provide solutions for customers, think proactively, and set follow?ups as needed to ensure contact resolution.
• Operate with understanding, apply active listening, perseverance, compassion, and empathy to customers and Team Members alike.
• Operate with a willingness to learn. We share feedback, we get feedback, and we operate in a culture of being open?minded to grow.
• Engage with Team Members and Managers using virtual collaboration tools like Zoom and Slack to cultivate a customer?centric culture of collaboration.

What Youll Need

• 2 years of customer service experience
• Show strong written, verbal, and listening abilities in a written assessment
• Ability to multi?task (e.g., maintain a conversation on the phone while navigating on the computer and taking notes) and perform well in a fast?paced environment
• Display skill in computer usage for data entry and efficient internet browsing to assist customers.
• Ability to adapt to change with the business needs of the company
• Flexibility to shift schedule and work overtime as needed by the business unit
• Dedication to maintain confidentiality and secure critical information
• High school graduate or equivalent experience
• Be willing and able to pass a background check

Technical Requirements

• Work area large enough to accommodate computer monitors and be free from distractions, including any background noise that impacts the customer experience.
• Work area acceptable for webcam use.
• A reliable wired, high?speed internet and broadband connection. The download speed should be at least 30?Mbps and the upload speed should be at least 10?Mbps.
• You provide high?speed internet. We will provide everything else (computer, monitor, keyboard, mouse, headset, webcam).
• Phone line not required. A cell phone or tablet that can be used for two?factor authentication through Okta Verify.

Why Chewy Customer Service?

• YOU BELONG: Chewy is a place where you can be your authentic self. Our pet parents and partners are from everywheredifferent places and different walks of life. It is what makes them unique. Likewise, Chewtopians are empowered to bring their points of view to deliver on our mission, making them remarkable.
• YOU CAN GROW: Our culture is for those who enjoy delivering results and becoming your bestno matter your role or location.
• YOU CAN MAKE A DIFFERENCE: You are encouraged to be curious, ask questions, bring ideas forward, and act like an owner in everything that you do.
• YOU WILL GET SUPPORT: When you join Chewy Customer Service, you will have ongoing training and development, resources, and opportunities to become your best.
• YOU WILL GET REWARDED: Chewy has you covered when it comes to competitive wages, medical & dental insurance, 401k, plus more! Of course, the biggest perk is the ability to work together with other experienced, hard?working, and passionate Chewtopians who are making an impact every single day.

Chewy is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, ancestry, national origin, gender, citizenship, marital status, religion, age, disability, gender identity, results of genetic testing, veteran status, as well as any other legally?protected characteristic. If you have a disability under the Americans with Disabilities Act or similar law, and you need an accommodation during the application process or to perform these job requirements, or if you need a religious accommodation, please contact ...@chewy.com.

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Louisville, KY $35,000.00$70,000.00 1 month ago

Seniority level

Entry level

Employment type

Full?time

Job function

Other

Industries

Retail