Job Details

Description We are looking for a motivated and customer-focused individual to join our team as a Customer Service Representative in Simpsonville, South Carolina. This is a Contract to permanent position, offering an excellent opportunity to grow within the organization. In this role, you will play an essential part in supporting customers with loan applications and inquiries, ensuring a seamless experience.
Responsibilities:
- Handle both inbound and outbound calls to assist customers with loan processes and inquiries.
- Provide guidance and support throughout the loan application process.
- Build rapport with customers to drive satisfaction and trust.
- Collaborate with the team to meet sales and service goals.
- Ensure compliance with licensing requirements; training and certification will be provided.
- Maintain accurate records and data entry for all customer interactions.
- Respond promptly to customer inquiries and resolve issues effectively.
- Promote company services and products to potential customers.
- Uphold company standards and policies during all customer interactions.
- Monitor and follow up on applications to ensure timely completion. Requirements - Previous experience in customer service or a call center environment.
- Strong communication skills, both verbal and written.
- Ability to handle inbound and outbound calls efficiently.
- Familiarity with sales processes and customer engagement.
- Proficiency in managing data entry and maintaining accurate records.
- Comfortable working in a fast-paced environment with shifting priorities.
- Must pass background, drug, and credit checks.
- Willingness to obtain required licensing, with training provided by the company. TalentMatch®
Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app ( and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
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