Job Details

Call Center/Customer Contact Specialist

The Call Center/Customer Contact Specialist is an important position providing support, and direction to our Customers, Field Managers, and Technicians. This is a customer-focused, and fast-paced position that requires constant attention to detail, and exceptional customer service during each call. Qualified candidates for this position must be quality focused, and an effective team player.

The Specialist should display a positive and proactive attitude, strong organizational skills, the ability to prioritize and multitask and be a strong communicator as he or she will frequently deal with both internal and external customers.

Duties

• Answers incoming calls from customers and route to the correct parties
• Communicates pending service jobs to dispatchers for field technician assignments
• Properly documents all customer information during each call, as well as ensuring information was recorded correctly and completely once each call is completed
• Handles multiple calls at one time if needed
• Professionally interacts with both internal and external customers
• Learns and utilizes Call Center software, Microsoft Suite, and tools appropriately
• Understands and strives to meet or exceed Call Center metrics while providing excellent, consistent customer service
• Adheres to all company policies and procedures

Requirements

• High school Diploma or equivalent
• Minimum 1-2 years of recent Call Center experience
• Excellent verbal, and written communication as well as problem solving skills
• Proficient computer skills
• Excellent interpersonal skills and the ability to work well in a team setting
• Knowledge of customer service principles and practices
• Excellent data entry and typing skills
• Strong organizational skills and attention to detail

Benefits Include (but not limited to):

• Top pay for experience
• Full benefit package including medical, vision, and dental insurance
• Paid vacation, sick days and holidays
• 401(k) retirement savings plan

Tech24 is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age, or any other federally protected class.