Job Details

Job Description:

• The Enrollment Technician II is responsible for enrolling subscribers and dependents across all lines of business for complex accounts.
• This role ensures accurate enrollment processing, reconciliation, coordination with internal teams, and support for training activities while maintaining high attention to detail and compliance with established procedures.

• Enroll subscribers and dependents for all lines of business through fax, mail, and email for complex accounts.
• Verify enrollment status and process changes to membership records.
• Research and resolve enrollment system discrepancies.
• Process membership terminations and other enrollment-related events.
• Complete monthly reconciliation processes and resolve discrepancies in a timely manner.
• Coordinate with the Account Installation Team to ensure member identification cards are released only after enrollment updates are completed and audited.
• Coordinate with the Billing Technician to ensure all group enrollments are processed prior to monthly billing.
• ssist with initial training for new hires and provide refresher training for existing staff, as needed.

• Three years of experience in membership enrollment, member services, billing, claims operations, or data analysis.

• bility to work effectively in a team environment.
• bility to adapt quickly to multiple and rapidly changing priorities.
• bility to learn and understand client account details, process flows, and health insurance enrollment systems.
• Strong attention to detail when working with large volumes of enrollment data.
• Proficiency in Microsoft Office Suite, particularly Excel.

• High school diploma or GED.