Job Details

Job Title

This position is responsible for supporting the Manager/Director in the development, implementation, and adherence to all activities, policies, and procedures for business of applicable departments. This position is responsible for direct supervision of patient account, coding, and access staff. Ensures daily functions of charge capture, coding, export, review, edits, and eligibility are complete and accurate to maintain revenue integrity and compliance. This position should set the standard for excellence in work ethics and expect no less from staff members. This position is responsible for the effective relationship and performance accountability of specific areas of responsibility in the department. This position is responsible for measurement of strategic department goals in relation to expected performance measures. Development of proper reporting methods to evaluate and improve staff productivity will be a function of this position. This position should also have strong leadership and management skills and function well in a team environment. Handles employee complaints, grievances and provides resolutions as appropriate. This position reports directly to the Manager and maintains close and effective working relationships with Department Director, other manager(s), supervisors, and staff members in the department to promote efficient workflow.

Minimum Requirements

Education

High School diploma or equivalency

Experience

• Five or greater years of experience in healthcare access, customer service, office and/or financial setting
• Or two or greater years of experience as Patient Access Specialist
• Or two or greater years of experience in a leadership position

License/Registration/Certifications

Certified Healthcare Access Associate (CHAA) (within three years of job classification change)

Preferred Requirements

Preferred Education

• Associates or bachelor's degree in business or healthcare related field.

Preferred Experience

• Minimum three years of experience as Patient Access Specialist
• Or minimum three years of experience in a leadership position