Job Details

Summary of Responsibilities

Account Manager
North Carolina & South Carolina Territory

Stratosphere Quality
Position Overview

The Account Manager is responsible for executing sales strategies, building strong customer relationships, and identifying new business opportunities within the North Carolina and South Carolina territory. This role initiates contact with manufacturing customers, uncovers needs for inspection and quality services, leads negotiations, and navigates complex decision-making cycles. The Account Manager maintains a strong understanding of manufacturing quality and inspection processes while delivering accurate revenue forecasts and updates to leadership.
This is a base-plus-commission role.

First-year Expected earnings: $57,000-$90,000

Base Salary: $57,000 - $70,000 Annually

Year two and beyond: $100,000+ is attainable based on performance

Essential Job Function

Key Responsibilities

• Initiate contact with manufacturing customers and cultivate strong relationships to generate referrals and new business opportunities.
• Identify customer needs and opportunities for inspection projects within the assigned geographic territory; develop and execute new market strategies.
• Research and engage manufacturers and parts suppliers; conduct prospecting calls, assess needs, and build long-term customer partnerships.
• Develop and deliver professional presentations that clearly communicate Stratosphere Quality's value and capabilities.
• Follow up with customers to ensure service concerns are identified, addressed, and resolved.
• Partner with the Internal Account Manager to coordinate strategy and support new business development initiatives.
• Collaborate with sales team members to share leads, customer insights, and multi-territory project details.
• Work closely with the operations team to review weekly sales plans, including current business and potential new opportunities.
• Lead pricing negotiations, manage adjustments, and resolve disputes in alignment with company guidelines.
• Maintain a strong knowledge base of manufacturing quality, inspection processes, and industry trends.
• Provide accurate forecasts and maintain detailed reporting in Salesforce.
• Ensure compliance with all quality requirements and ISO procedures.

• Bachelor's degree in Communications, Marketing, Business, or related field.
• Minimum of 3 years of territory sales experience, ideally in a service-based or manufacturing environment.
• Strong interpersonal abilities, including exceptional verbal and written communication skills.
• Proven conflict-resolution and negotiation skills.
• Working knowledge of Salesforce.com.
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).
• Ability to work assigned hours based on business needs.

• Reliable transportation.
• Valid driver's license.
• Ability to travel to customer sites with short notice.
• Territory travel required.