Job Details

MAU is hiring a Customer Relations & Quality Specialist for our client in Greenville, SC. As a Customer Relations & Quality Specialist, you will drive customer satisfaction and quality performance across the Greenville factory by implementing customer experience tools, improving quality systems, and ensuring cross-functional alignment for delivery excellence. This is a long-term contract opportunity with direct hire potential.Benefits Package* Medical benefits* Long-term contract (18 months) with direct hire potentialShift Information* Monday - Friday | 7:00 AM - 4:00 PMRequired Education and Experience* Bachelor's degree in Business, Engineering, or a related field* 5+ years of experience in Quality, Customer Experience, or Continuous Improvement roles* Experience with Root Cause Analysis (RCA), 8D methodology, and Quality Management Systems (QMS)Preferred Education and Experience* Experience in shop operations and quality* Exposure to production planning* Customer-facing communication experience* Project management and cross-functional coordination* Participation in Kaizen and Built-In Quality (BiQ) initiativesGeneral Requirements* Advanced proficiency in Microsoft Office (Excel, PowerPoint, Word)* Experience with Smartsheet or similar platforms, including dashboard and report creation* Background in Lean/Continuous Improvement (TPS/Toyota Production System preferred)* Strong analytical, problem-solving, and communication skills* Proficiency in data visualization and dashboard reporting* Ability to influence cross-functional teams* Familiarity with AI tools for communication enhancementEssential Functions* Identify, implement, and optimize tools and systems to improve customer engagement and satisfaction* Continuously assess processes, eliminate pain points, and improve communication channels* Monitor customer feedback channels and proactively address recurring issues and trends* Ensure customer interaction processes align with QMS, documentation standards, and contractual requirements* Partner with Quality and Factory teams to standardize documentation, processes, and reporting* Create and implement standard processes across Projects, Quality, Shop Operations, Engineering, and Materials* Ensure customer commitments are met with transparency, quality, and on-time delivery* Establish standard formats and tools to support project teams from kickoff to product delivery* Develop tools to gather, track, and visualize the Voice of the Customer (VoC)* Support relationship development with customer contacts using innovative communication tools (including the use of AI)* Ensure customer feedback directly drives process improvement actions* Build dashboards and reporting structures to measure customer experience performance* Provide actionable recommendations based on data insights and feedback* Drive continuous improvement activities, including problem solving and structured RCA (8D)