Job Details

If you're a natural multitasker who thrives at the intersection of customers, operations, and leadership, this could be a great next step. This role is ideal for someone who enjoys owning processes, leading a team, and ensuring nothing slips through the cracks — all while delivering an exceptional customer experience.

As Customer Service Director, you'll act as the critical link between sales, production, and logistics, ensuring orders are accurate, on time, and executed seamlessly. You'll lead the customer service team, build strong client relationships, and play an active role in purchasing, scheduling, and production coordination. Attention to detail is key, but so is a collaborative, solutions-oriented mindset.

Essential Duties & Functions

• Serve as the primary liaison between sales and production while leading a customer service team committed to excellence
• Coordinate purchasing of products and coatings and support scheduling across production machines
• Own the order lifecycle — from entry and tracking through production and delivery
• Build and maintain strong customer relationships through proactive, clear communication
• Partner closely with logistics to ensure timely, accurate deliveries
• Handle escalated customer issues with professionalism and urgency
• Establish and improve customer service policies, processes, and best practices
• Monitor inventory and production details with a high level of accuracy and accountability

Qualifications

• Bachelor's degree or 10+ years of customer service experience, including 5+ years in a leadership role
• Proven ability to lead, coach, and motivate a team
• Strong organizational skills and exceptional attention to detail
• Clear, confident communicator — both written and verbal
• Comfortable working in a fast-paced, ever-changing environment
• Proficiency in Microsoft Office
• Analytical thinker who can juggle priorities and make sound decisions

Why Join?

This is a great opportunity for a customer-focused leader who wants to make a meaningful impact, improve processes, and lead a team that plays a vital role in company operations. If you enjoy being hands-on, collaborative, and trusted to keep things running smoothly, this role offers both responsibility and visibility.

For confidential consideration, please email ...@forgesc.com or apply directly!

Forge Search is built on a foundation of strong relationships, dedicated to helping clients find the Senior talent needed to drive their business forward and ensure seamless operations.