Job Details

Dispatch Coordinator

SERVPRO of West Greenville is hiring a Dispatch Coordinator! Offers competitive compensation, superior benefits, career progression, professional development, 401k retirement plan, primary care physician coverage, and more! As the Production Coordinator, you will assist with scheduling a team to the customers location to assess the work that would need to be completed, keeping up with job cost, corresponding with sub-contractors, collections/draws, etc. If you are organized, have outstanding customer service skills, and strive to assist others in their time of need you could thrive in this environment!

Key Responsibilities

• Dispatch and schedule restoration teams to incoming leads and projects in coordination with management team
• Review and maintain the scheduling software so that appropriate teams are routed accordingly
• Perform detailed and accurate data entry
• Receive incoming calls about past services, follow ups on current projects, general inquiries about business and other routine communications
• Collaborate and assist with other departments, as needed
• Maintaining job cost by data input
• Coordinate with PM and Office for collections/draw and contracts as needed

Position Requirements

• High school diploma/GED (preferred)
• Needs to be efficient in time management and detailed in processes
• At least 2 years of customer service and/or office-related experience
• Prior dispatch experience preferred
• Ability to multitask and to remain detail orientated
• Knowledge of local geographical area is preferred
• Must be knowledgeable in relevant computer applications

Skills/Physical Demands/Competencies

This is a sedentary role in a fast-paced office environment. Some filing is required which would require the ability to lift files, open filing cabinets, and bending or standing as necessary. Ability to successfully complete a background check subject to applicable law.