Job Details

The Shift Leader is responsible for the successful execution of the Pizza Inn experience through serving the guest in a team member capacity, while also assuming a supervisory role of directing team members and leading the operation in the absence of store management.

Physical & Mental Requirements:

• Must be able to stand for periods of up to 11 hours
• Must be able to read and write to facilitate communication
• Must be able to speak clearly and listen attentively to team members and management
• Must be able to bend, stoop, and kneel repeatedly over a long period of time
• Must be able to lift up to 40 pounds

• Must be able to operate with minimal supervision
• Must be able to direct others and delegate responsibilities
• Must be able to effectively communicate with, listen to and engage guests and team members
• Must be able to calmly and professionally address and resolve guest concerns
• Must have a sense of urgency
• Must be organized, flexible, and detail-oriented
• Must be able to comprehend and execute local food-handling laws and standards
• Must be able to comprehend and execute Pizza Inn standards and expectations
• Must be able to act in a professional manner that promotes a pleasant work environment
• Must be able to cross-train in all positions, and successfully pass a manager skill test
• Must be able to focus and perform with a high level of energy throughout the shift
• Must be able to maintain a friendly and outgoing demeanor, even during periods of high volume
• Must have basic math skills and have the ability to handle money efficiently and accurately, with or without a calculator or POS system

• Prior restaurant or customer service experience of 1 year
• High school degree, or equivalent
• Prior supervisory experience is preferred

• Able to perform the essential job functions of the team member position
• Direct team members and delegate responsibilities
• Perform register closeouts and bank deposits
• Address and resolve guest concerns in absence of management
• Open and/or close store, including the execution of related responsibilities
• Perform other related duties, as assigned by company management

• Flexible schedule
• Paid time off