Job Details

The Contact Center Representative- Credit Card promotes strong and lasting Customer relationships in a Contact Center environment by providing quality customer service and sales in an efficient and highly professional manner. This role achieves a high level of success by understanding customer needs and identifying opportunities to grow the business. You must be work authorized in the United States without the need for employer sponsorship. Depth & Scope: Creates an exceptional Customer experience supporting customers (Consumer, Corporate, Commercial or private label) with inbound phone, written, chat or other inquiries by displaying a positive and professional tone, understanding the customer's needs, and providing solutions at first point of contact for customers and internal business partners. Knowledgeable of the various products/services and able to communicate relevant solutions, including digital banking and self-serve options while navigating multiple systems/applications while...Representative, Customer Experience, Credit, Continuous, Customer Service, Business Partner, Retail