Job Details

Assist our customer base including our reps, distributors and authorized service centers with their service and technical needs Leads initial field trouble shooting and expedites technical and engineering support as needed Ensure customer satisfaction and loyalty by consulting with, assisting and resolving requests, inquiries and complaints, both verbally and in writing Handles inbound calls effectively and efficiently through the use of proactive customer service and have the knowledge and ability to handle general inquiry calls, as well as technical calls Exhibits strong interpersonal skills, is positive, pleasant, respectful and customer focused Creates a satisfying experience for the customer by using professional customer service techniques, personalizing and focusing on adding value Resolve questions / concerns efficiently and effectively Initiates return authorizations and creates customer file Makes warranty determinations based on evaluations performed by in-house and outsourc...Specialist, Customer Service, Service, Manufacturing, Retail