Job Details

Maintenance Technician Supervisor

Job Summary:

The Maintenance Technician Supervisor oversees all maintenance operations for a multifamily apartment community, ensuring that building systems, grounds, and individual units are properly maintained. This hands-on role involves performing maintenance tasks while supervising and leading the maintenance team. The Supervisor is responsible for ensuring timely completion of work orders, prioritizing repairs, coordinating preventative maintenance programs, organizing the maintenance shop, managing inventory and supplies, and controlling costs. Additionally, they ensure that the team operates efficiently and meets all property maintenance standards.

Reports to: Property Management

Supervises: Maintenance Technicians

Work Environment:

This is a full-time position with a rotating schedule for evening and weekend coverage, shared with other team members, to respond to emergency maintenance needs. The Maintenance Technician Supervisor will work both indoors and outdoors, in all weather conditions, and may need to lift heavy equipment or materials. The role also requires being comfortable with heights and working on ladders. Occasional travel between properties may be required.

Key Responsibilities:

• Supervisory Duties:
  
  • Lead, train, and supervise the maintenance staff, including maintenance technicians, groundskeepers, and any third-party contractors.
  • Assign daily tasks and work orders to the maintenance team, ensuring that all jobs are completed efficiently and in accordance with company standards.
  • Provide input and constructive feedback to management to assist in preparing performance evaluations, while overseeing the development and training of team members.
  • Monitor maintenance staff schedules to ensure coverage for emergency and routine maintenance requests.
  • Foster a positive team environment that encourages collaboration and accountability.
• Maintenance Operations:
  
  • Perform hands-on maintenance tasks alongside the team, including plumbing, electrical, HVAC, carpentry, and general repairs.
  • Troubleshoot and repair equipment, appliances, and systems as needed.
  • Oversee apartment turnovers, including painting, minor repairs, cleaning, and preparation of units for new tenants.
  • Manage work orders, prioritize urgent requests, and ensure timely completion of all service requests.
  • Respond to emergency maintenance calls during and outside of regular working hours when necessary.
• Preventative Maintenance:
  
  • Develop and implement a preventative maintenance program to ensure the proper functioning of HVAC, plumbing, electrical, and other key systems.
  • Schedule and perform regular inspections of building systems, common areas, and grounds to identify and resolve potential issues.
  • Maintain records of preventative maintenance activities and ensure that the team adheres to the schedule.
• Vendor and Contractor Management:
  
  • Coordinate with vendors and outside contractors for specialized repairs or large maintenance projects, ensuring quality work and compliance with company standards.
  • Monitor contractor performance and ensure work is completed on time and within budget.
  • Maintain relationships with suppliers and manage inventory of maintenance supplies and equipment.
• Safety and Compliance:
  
  • Ensure compliance with all local, state, and federal regulations, including safety codes and Fair Housing laws.
  • Implement and enforce safety protocols for the maintenance team, including the proper use of personal protective equipment (PPE) and safe working practices.
  • Maintain safety equipment, such as fire alarms and sprinkler systems, and ensure the property is in compliance with all safety standards.
  • Conduct regular safety meetings with the maintenance team and ensure safety training is up to date.
• Administrative Duties:
  
  • Assist in the preparation and management of the maintenance budget, identifying cost-saving opportunities and ensuring efficient use of resources.
  • Maintain accurate records of work orders, preventative maintenance, equipment, and repairs.
  • Ensure proper use of the property management software (e.g., AppFolio) for tracking maintenance activities, time logs, and expenses.
  • Coordinate with the Property Manager on large capital improvement projects and assist with vendor selection and project oversight.

• Quality: Delivering exceptional service with fairness, timeliness, and proactive action.
• Community: Creating fulfilling and communicative communities that foster development and loyalty.
• Integrity: Operating legally and ethically, delivering on promises, and empowering integrity.

• Excellent leadership and team-building skills.
• Strong problem-solving abilities and the ability to prioritize tasks efficiently.
• Proficient in the use of hand and power tools, as well as diagnostic equipment.
• Strong communication skills, with the ability to work with residents, staff, and vendors.
• Ability to manage multiple projects simultaneously and meet deadlines.

• Regularly standing, using hands, reaching, walking, climbing, using ladders and getting up on roofs.
• Frequently sitting, stooping, kneeling, and lifting up to 25 pounds.
• Rarely moving more than 100 pounds.

• 3-5 years of experience in multifamily property maintenance, with at least 1-2 years in a supervisory role.
• EPA Type II or EPA Universal required at hire or within 90 days of start date
• Strong knowledge of building systems, including HVAC, plumbing, electrical, and mechanical systems.
• Experience managing a team and coordinating maintenance activities.
• Proficiency in property management software (e.g., AppFolio) is a plus.
• Certifications in HVAC, electrical, or plumbing preferred.
• Valid driver's license and reliable transportation required.