Job Details

Provides management in the planning and support of the Prisma Health voice network infrastructure environment. Establishes, maintains, plans, and documents support and maintenance standards and monitors effectiveness. Works with all Prisma Heath departments to establish direction and integration of Voice and Contact Center systems. Interfaces with other ITS teams to create a consistent telephony and end user experience for Prisma Health. Hire, evaluate, counsel, and mentor staff to maintain qualified and motivated personnel. Responsible for the scheduling of on-call duties for the assigned team. Assists Director in planning operational, capital and project budgets and administration for given teams, short and long-term planning, and quality assurance, as well as the overall service delivery for designated application functionality. Essential Functions. All team members are expected to be knowledgeable and compliant with Prisma Health's values: Inspire health. Serve with compassion. B...Information Technology, Communication, Manager, Computer Science, Systems Engineer, IT, Healthcare