Job Details

MAU is hiring a Customer Relations & Quality Specialist for our client in Greenville, SC. As a Customer Relations & Quality Specialist, you will drive customer satisfaction and quality performance across the Greenville factory by implementing customer experience tools, improving quality systems, and ensuring cross-functional alignment for delivery excellence. This is a long-term contract opportunity with direct hire potential.
Benefits Package
* Medical benefits
* Long-term contract (18 months) with direct hire potential
Shift Information
* Monday - Friday | 7:00 AM - 4:00 PM
Required Education and Experience
* Bachelor's degree in Business, Engineering, or a related field
* 5+ years of experience in Quality, Customer Experience, or Continuous Improvement roles
* Experience with Root Cause Analysis (RCA), 8D methodology, and Quality Management Systems (QMS)
Preferred Education and Experience
* Experience in shop operations and quality
* Exposure to production planning
* Customer-facing communication experience
* Project management and cross-functional coordination
* Participation in Kaizen and Built-In Quality (BiQ) initiatives
General Requirements
* Advanced proficiency in Microsoft Office (Excel, PowerPoint, Word)
* Experience with Smartsheet or similar platforms, including dashboard and report creation
* Background in Lean/Continuous Improvement (TPS/Toyota Production System preferred)
* Strong analytical, problem-solving, and communication skills
* Proficiency in data visualization and dashboard reporting
* Ability to influence cross-functional teams
* Familiarity with AI tools for communication enhancement
Essential Functions
* Identify, implement, and optimize tools and systems to improve customer engagement and satisfaction
* Continuously assess processes, eliminate pain points, and improve communication channels
* Monitor customer feedback channels and proactively address recurring issues and trends
* Ensure customer interaction processes align with QMS, documentation standards, and contractual requirements
* Partner with Quality and Factory teams to standardize documentation, processes, and reporting
* Create and implement standard processes across Projects, Quality, Shop Operations, Engineering, and Materials
* Ensure customer commitments are met with transparency, quality, and on-time delivery
* Establish standard formats and tools to support project teams from kickoff to product delivery
* Develop tools to gather, track, and visualize the Voice of the Customer (VoC)
* Support relationship development with customer contacts using innovative communication tools (including the use of AI)
* Ensure customer feedback directly drives process improvement actions
* Build dashboards and reporting structures to measure customer experience performance
* Provide actionable recommendations based on data insights and feedback
* Drive continuous improvement activities, including problem solving and structured RCA (8D)