Job Details

**Vice President, Tanzu Global Customer Success****Location: Palo Alto, CA or Remote (United States)****Our Company**VMware is a global leader in cloud infrastructure and business mobility. Built on VMware's industry-leading virtualization technology, our solutions deliver a brave new model of IT that is fluid, instant and more secure. Customers can innovate faster by rapidly developing, automatically delivering and more safely consuming any application. With revenues of $12+ billion, VMware has more than 500,000 customers and 75,000 partners. The company is headquartered in Silicon Valley with offices throughout the world and can be found online at www.vmware.com .At its best, VMware is a place, where we are valued for the complete people we are, where extraordinary progress is achieved for ourselves, our teams, our company, our customers, and our communities – and where even more progress is desired and expected. VMware is a powerful platform for all of who we are – individual, colleague, pioneer, citizen – a place where empowerment, accountability, and responsibility become the traits of ownership, and where each of us can own our future and achieve success through our own actions, on our terms. With 35,000+ employees and 160+ locations worldwide, we are a passionate, innovative and driven group inspired to make a difference in the industry and our communities.**The Elevator Pitch: Why will someone enjoy this new opportunity?**In the Vice President of Tanzu Global Customer Success role, you will have the opportunity to lead, grow and transform a vertical that is considered the future of VMware! You will steer and scale the strategy, alignment and delivery of a world-class customer success organization. This includes leading a global team of Customer Success Managers (CSMs) who ensure customers routinely receive business value from our World Class portfolio of modern app products. You will also drive operational excellence with a focus on execution and developing key metrics, best practices, tools, and global processes to provide an exceptional end-to-end customer experience.If you enjoy the freedom of building high-performing teams that are natural collaborators and remain laser-focused on creating dynamic customer experiences, you'll feel right at home playing a major part of our future success!**Success in the Role: What are the performance outcomes over the first 6 – 12 months that they will work toward completing?**You'll have the opportunity to define success for the CS segment by setting aspirational goals that drive long term and sustainable growth. As a steward our great company, you'll routinely advocate and model our One VMware and Customer First mindset. In this dynamic role, you will win the respect and trust of customers, colleagues, and your team as a thought leader who possesses the highest caliber of integrity, trust and passion for solving customer challenges. You will also recruit and develop a world-class sales team capable of selling and supporting modern apps in a SaaS, Cloud and Consumption based solution model. Additional measures include:+ Increasing renewal rates and reducing churn+ Expanding our revenue in accounts+ Influencing future value through customer satisfaction and overall health scores+ Defining Customer Success plans, targets and objectives - ensuring the right level of resources and capabilities exist within the team to achieve the goals+ Developing effective onboarding and skill enablement plans for new team members+ Fostering collaboration within the team and across the account teams.**The Work: What type of work will they be doing? What assignments, requirements, or skills will they be performing on a regular basis?**You'll play a key leadership role in helping VMware transform into a company that wins the multi-cloud enterprise segment, operates as a consumption-obsessed SaaS company and adapts our internal mindset to operate as One VMware. To achieve our aspirational goals, you'll continuously empathize with our top customers and develop strategies to solve their business challenges. You'll also be responsible for building and sustaining a high-performing sales team and modeling an agile learning culture to ensure our reps are well equipped to continuously sell and renew subscriptions for modernized workloads. Additionally, you'll play a key sponsorship role in driving our Diversity, Equity and Inclusion initiatives as we continue hiring, retaining and developing a world-class sales team.**What is the leadership like for this role? What is the structure and culture of the team like?**This role reports to Roger Egan, our Senior Vice President of Global Tanzu Sales. Roger is passionate about investing in our internal talent and routinely building a pipeline of future leaders. If you have a track record for creating strong succession plans and helping employee's map their careers, you'll likely get along well with Roger.Your peers on the Sales leadership team bring an enterprise and systems thinking perspective to their work and are focused on driving outcomes and change across VMware. Working with a variety of senior business leaders, the team is focused on VMware's business transformation, driving and leading with urgency, building from a outside-in, and acting as One VMware. Our EPIC2 values always serve as our North Star and remain central to everything we do (Execution, Passion, Integrity, Community and Customers).**What are the benefits and perks of working at VMware?**You and your loved ones will be supported with a competitive and comprehensive benefits package. Below are some highlights, or you can view the complete benefits package by visiting www.benefits.vmware.com .+ Employee Stock Purchase Plan+ Medical Coverage, Retirement, and Parental Leave Plans for All Family Types+ Generous Time Off Programs+ 40 hours of paid time to volunteer in your community+ Rethink's Neurodiversity program to support parents raising children with learning or behavior challenges, or developmental disabilities+ Financial contributions to your ongoing development (conference participation, trainings, course work, etc.)+ Wellness reimbursement and online fitness and wellbeing classes**Category :** Services and Consulting**Subcategory:** Services Management**Experience:** Executive**Full Time/ Part Time:** Full Time**Posted Date:** 2022-04-01VMware Company Overview: At VMware, we believe that software has the power to unlock new opportunities for people and our planet. We look beyond the barriers of compromise to engineer new ways to make technologies work together seamlessly. Our cloud, mobility, and security software form a flexible, consistent digital foundation for securely delivering the apps, services and experiences that are transforming business innovation around the globe. At the core of what we do are our people who deeply value execution, passion, integrity, customers, and community. Shape what's possible today at mware.com.Equal Employment Opportunity Statement: VMware is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind: VMware is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at VMware are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. VMware will not tolerate discrimination or harassment based on any of these characteristics. VMware encourages applicants of all ages. Vmware will provide reasonable accommodation to employees who have protected disabilities consistent with local law.