Job Details

Join the Winning Team at Roto-Rooter!

Roto-Rooter Plumbing & Drain Service has proudly served our community for over 80 years - and as the Official Plumber of the Clemson Tigers, Coastal Carolina Chanticleers, and Furman Paladins, we know what it takes to deliver championship-level service. We're growing fast and hiring a motivated Customer Relationship Manager to join our fun, family-oriented team. Enjoy competitive pay, hands-on training, and a company culture built on teamwork, growth, and opportunity. If you're ready to build a career - not just a job - with a company that's been a trusted name for generations, we'd love to meet you!

Why You'll Love Working Here

• Team Spirit: Be part of Roto-Rooter Racing, Official Plumber of the Clemson Tigers, Coastal Carolina Chanticleers, and Furman Paladins - we bring pride and passion to everything we do.
• Family Environment: A supportive, tight-knit workplace where everyone looks out for each other.
• Locally Owned & Operated: We're proud to be part of the Upstate community - locally owned and operated with deep roots and loyal customers.
• Competitive Pay & Benefits: We reward hard work with strong compensation packages, performance bonuses and opportunities to grow.
• Training & Advancement: We invest in you with ongoing education, offsite training, skill development, and career pathways.
• Stability & Growth: Join a trusted brand that's been serving America for over 80 years - and continues to expand every year.
• Fun Culture: From game-day partnerships, multiple Roto-Rooter race cars and community events, we like to work hard and have fun doing it!

What You'll Do

As a Customer Relationship Manager at Roto-Rooter, you'll be the voice and heartbeat of our office - connecting customers, technicians, and teams to make every service call a success. Your day will be fast-paced, rewarding, and full of opportunities to make a difference.

• Cultivate and strengthen long-term relationships with customers through attentive communication and exceptional service.
• Manage day-to-day customer accounts and vendor contracts with accuracy, organization, and follow-through.
• Obtain key information from customers while showing empathy, urgency, and confidence in our ability to solve their plumbing challenges.
• Schedule and dispatch service technicians based on priority, skill, and location using our advanced dispatch and GPS tracking systems.
• Monitor job progress and adjust schedules in real time to ensure maximum efficiency.
• Communicate proactively with customers, technicians, and management to provide updates and resolve scheduling issues quickly.
• Handle customer escalations with professionalism and care, seeing every issue through to a positive conclusion.
• Discuss additional products and services that may benefit the customer's home or business.
• Maintain accurate documentation of service requests, work orders, and technician assignments.
• Collaborate across departments to ensure a seamless customer experience and smooth daily operations.

What We're Looking For

We're searching for someone who thrives in a fast-paced, team-oriented environment and genuinely enjoys helping people. If you're dependable, organized, and motivated to grow, you'll fit right in at Roto-Rooter.

• Experience in customer service, dispatching, or office coordination (plumbing or trade industry experience is a plus - but not required!)
• Excellent phone and communication skills - friendly, clear, and professional with every call.
• Strong multitasking and time management skills to juggle priorities smoothly.
• Comfortable using technology and learning new software (we'll provide full training).
• Ability to stay calm, collected, and focused when things get busy.
• A true team player who takes pride in doing things right and helping others succeed.

Benefits & Perks

At Roto-Rooter, we believe in taking great care of the people who take great care of our customers. We offer an outstanding benefits package designed to support you at work, at home, and in life.

• Competitive Pay & Monthly Performance Bonuses - Earn strong base pay plus rewards for your hard work.
• 401(k) with Company Match - Invest in your future with a generous employer match.
• Health, Dental & Vision Insurance - Comprehensive coverage options for you and your family.
• Paid Training & Continuing Education - We invest in your growth with on-the-job learning and offsite training opportunities.
• Paid Time Off, Unpaid Time Off & Remote Work Hours - Flexible options to help you balance work and life.
• Paid Holidays - Enjoy time off to relax and recharge.
• Employee Assistance Programs - Confidential support for personal, family, and financial wellness.
• Employee Discount on All Services - Save on the same trusted service we provide our customers.
• Roto-Rooter Advantage Program - Get discounts on movie tickets, theme parks, clothing, jewelry, and more.
• School Supply Program - We buy your kids' school supplies each year so they're ready to succeed.
• Company Fun Events - Celebrate with us through cookouts, potlucks, bowling nights, sporting events, and our big year-end party.
• Employee Appreciation Celebrations - We recognize birthdays, anniversaries, and milestones all year long.

Job Details

• Job Type: Full-time
• Location: In-person at 136 Tanner Road, Greenville, SC 29607
• Starting Pay: $43,000 - $48,000 per year
• Schedule: Monday through Friday, 7:30 AM - 5:00 PM (rotating 7:30 AM - 6:00 PM shift)
• Weekends: Team members typically work 1-2 weekend days every 6 weeks (8:00 AM - 5:00 PM)

Ready to Join the Team?

Apply today and start your career with a locally owned company that's been trusted for over 80 years! Be part of the Roto-Rooter family - where we take pride in our work, support one another, and keep our community flowing strong.

Roto-Rooter Plumbing & Drain Service is proud to be an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic.