Job Details

MAU is hiring a Customer Relations & Quality Specialist for our client in Greenville, SC. As a Customer Relations & Quality Specialist, you will drive customer satisfaction and quality performance across the Greenville factory by implementing customer experience tools, improving quality systems, and ensuring cross-functional alignment for delivery excellence. This is a long-term contract opportunity with direct hire potential.

Benefits Package:

• Medical benefits
• Long-term contract (18 months) with direct hire potential

Shift Information:

• Monday - Friday | 7:00 AM – 4:00 PM

Required Education and Experience:

• Bachelor's degree in Business, Engineering, or a related field (preferred)
• 5+ years of experience in Quality, Customer Experience, or Continuous Improvement roles
• Experience with Root Cause Analysis (RCA), 8D methodology, and Quality Management Systems (QMS)

Preferred Education and Experience:

• Experience in shop operations and quality
• Exposure to production planning
• Customer-facing communication experience
• Project management and cross-functional coordination
• Participation in Kaizen and Built-In Quality (BiQ) initiatives

General Requirements:

• Advanced proficiency in Microsoft Office (Excel, PowerPoint, Word)
• Experience with Smartsheet or similar platforms, including dashboard and report creation
• Background in Lean/Continuous Improvement (TPS/Toyota Production System preferred)
• Strong analytical, problem-solving, and communication skills
• Proficiency in data visualization and dashboard reporting
• Ability to influence cross-functional teams
• Familiarity with AI tools for communication enhancement

Essential Functions:

• Identify, implement, and optimize tools and systems to improve customer engagement and satisfaction
• Continuously assess processes, eliminate pain points, and improve communication channels
• Monitor customer feedback channels and proactively address recurring issues and trends
• Ensure customer interaction processes align with QMS, documentation standards, and contractual requirements
• Partner with Quality and Factory teams to standardize documentation, processes, and reporting
• Create and implement standard processes across Projects, Quality, Shop Operations, Engineering, and Materials
• Ensure customer commitments are met with transparency, quality, and on-time delivery
• Establish standard formats and tools to support project teams from kickoff to product delivery
• Develop tools to gather, track, and visualize the Voice of the Customer (VoC)
• Support relationship development with customer contacts using innovative communication tools (including the use of AI)
• Ensure customer feedback directly drives process improvement actions
• Build dashboards and reporting structures to measure customer experience performance
• Provide actionable recommendations based on data insights and feedback
• Drive continuous improvement activities, including problem solving and structured RCA (8D)

MAU Workforce Solutions is an innovative global company with extensive experience providing solutions for success in staffing, recruiting, technology and outsourcing to our clients, employees, and applicants. Headquartered in Augusta, GA since 1973, MAU is a family and minority-owned company offering better processes and better people to create efficiencies and greater profits for our clients. Our relationships with world-class companies, our training programs and our culture of family allow MAU to offer better results, better jobs, and better lives to those who work with us.

All Applicants must submit to background check and drug screening

Disclaimer: This job description is not designed to be a complete list of all duties and responsibilities required of the position

EOE