Job Details

We are seeking motivated and reliable Customer Service Representatives to join a fast-paced, community-focused collections team in Greenville, SC. This position focuses on assisting consumers through inbound and outbound phone calls to resolve account balances with professionalism, empathy, and accuracy.

Schedule: Monday - Thursday, 9:00 PM - 8:00 AM
Start Date: As soon as 11/3
Pay: $18

Key Responsibilities

• Communicate with consumers regarding account resolutions, including payment plans, settlements, and dispute resolutions.
  
• Maintain compliance with all state and federal regulations while providing exceptional service.
  
• Document call activity and account notes clearly and accurately.
  
• Meet or exceed performance metrics such as call volume, conversion rates, and quality standards.
  
• Use problem-solving skills to create individualized solutions for each consumer.
  
• Collaborate with team members and maintain a positive, professional attitude.

• Strong written and verbal communication skills.
  
• Comfortable working in a fast-paced, team-oriented environment.
  
• Quick learner with excellent attention to detail.
  
• Ability to multitask, make sound decisions, and adapt to changing priorities.
  
• Dependable and punctual with a strong work ethic.
  
• Proficient in Microsoft Office programs.

• High School Diploma required; some college preferred.
  
• Previous call center or collections experience a plus but not required.

• Starting pay: $18/hour, increasing to $19/hour after approx. 4 months upon conversion to permanent.
  
• Performance-based incentives and profit share opportunities.
  
• FGP offers contract employees benefits including minimum essential coverage insurance, a fixed indemnity plan and a 401k retirement plan once eligibility requirements are met.