Job Details

Are you familiar with the loan application or servicing process from a customer service or branch-level perspective? Have you entered customer data into a loan origination system or supported customers applying for personal or small-dollar loans?

We are seeking a Loan Operations Support Associate to assist with validating software features used in small loan servicing. You'll play a key role in reviewing how loan software supports real-world lending workflows - no formal testing experience is required, and training will be provided.

This is a great opportunity for someone with hands-on loan servicing or application experience looking to expand into back-office support or systems-related work.

Responsibilities:

• Review and test internal loan software features (training provided)
• Provide feedback on how well software processes reflect day-to-day loan workflows (applications, servicing, payments, approvals)
• Identify and report issues, inconsistencies, or gaps in system behavior
• Collaborate with loan operations teams to confirm the system aligns with actual lending practices
• Help document findings and recommend areas for improvement

• Experience using loan origination or servicing systems (entering customer/applicant data, managing payments, etc.)
• Familiarity with the full loan lifecycle: application, approval, disbursement, repayment
• Strong attention to detail and ability to recognize issues in business processes
• Solid communication skills and ability to collaborate with internal teams
• Basic proficiency with Microsoft Word, Excel, and Outlook

• Loan Processor, Loan Officer Assistant, or Lending Support
• Customer Service Representative at a small-dollar lending company
• Title loan, installment loan, or payday loan associate
• Bank or credit union employee with loan input experience

• 20-25/hr

• FGP offers contract employees benefits including minimum essential coverage insurance, a fixed indemnity plan and a 401k retirement plan once eligibility requirements are met.