Job Details

Our client in Greenville is seeking a dedicated and detail-oriented Bilingual Customer Support Representative to join their claims department team. This is a temp-to-hire position, fully on-site.
In this role, you will collect, enter, and distribute claims-related information for the team. Fluency in both English and Spanish is required.

Responsibilities:

• Serve as the first point of contact for claims-related inquiries via phone, fax, or email, ensuring a high level of customer service in both English and Spanish.
• Accurately input claims data into the system upon receipt of the first notice of loss.
• Provide timely assistance to claim adjusters and managers by completing assigned administrative tasks.
• Respond to customer inquiries regarding claim status and assist in the resolution of issues.
• Maintain a professional and empathetic approach in all customer interactions.
• Perform additional duties as assigned by management.

• Bilingual in English and Spanish (fluency required).
• Associate's degree or equivalent combination of education and experience.
• Minimum of two (2) years of experience in a customer service role, preferably in an insurance or claims environment.
• Strong telephone communication and data entry skills.
• Proficient in Microsoft Office (Word, Excel, Outlook) and other standard computer applications.
• Excellent oral and written communication skills.
• Ability to work collaboratively in a team-oriented environment and maintain confidentiality.