Job Details

Administration Center, SC
170 Ridgeview Center Dr
Duncan, SC 29334, USA

AFL manufactures industry-leading fiber optic cable, connectivity and accessories and provides engineering and installation services for some of the largest telecom customers in the world. Our company was founded in 1984 with a single fiber optic cable and today, we manufacture thousands of products, generate an excess of $2B in revenue, and employ approximately 11,000 associates worldwide. At AFL, we recognize that our employees are our greatest asset. We hire and train each individual, investing in them to ensure success in their careers. With a commitment to professional development and growth, let us connect you to your next career opportunity.

Benefits

• Flexible time off policy
• A hybrid office schedule for qualifying employees
• 401K Company match (up to 4% - dollar for dollar)
• Professional development, training, and tuition reimbursement programs
• Excellent medical, dental, vision, and life insurance policy options
• Opportunities for career advance with an industry leading company!

We are seeking an Applications Engineer to join our Connectivity team in Duncan, SC. After gaining knowledge of our environment, there is the opportunity for this position to work under our Hybrid schedule working both in the office and remotely.

The Application Engineer will provide pre- and post-sales technical support for all AFL cable and connectivity products into the Hyperscale, Service Provider and/or Enterprise Markets. This includes technical support and applications engineering support and integration of all AFL products. The Application Engineer provides technical support, application engineering support, installation support and product integration support to assure end customers' needs are met. This individual will support Marketing and Sales teams in providing an AFL integrated solution approach and by being the technology representative to answer and address customer's technical questions, provides customer on-site support for installation of AFL products or field trials of new product introductions, and support for field investigations of product warranty claims. The Application Engineer develops best practices, procedures, applications notes and other technical collateral to support customers' needs for technical documentation and to promote AFL technical capabilities.

Responsibilities

• Drive integration of product solutions for Hyperscale, Enterprise and Service Provider Markets.
• Support development of new technologies with R&D and Product Management Teams.
• Become a Subject Matter Expert (SME) on assigned product groups
• Provides Technical support to Sales Team (direct sales staff and AFL agents).
• Provides Technical support for Customer Service group.
• Provides Technical Training for customers and sales personnel.
• Provide On-site installation support and contractor supervision.
• Develop and write application notes and practices of “system solutions”.
• Investigate new customer technology direction and provide feedback to product groups.
• Manage support for beta test and field trials of AFL products.
• Identify potential new product opportunities based on customer application needs.
• Provides input on product development to Product Line Manager and Design Engineering to ensure form, fit and function of new products from the customer perspective.
• Promote AFL industry leadership by publishing trade articles.

Requirements

• BS Degree in Engineering or related field
• 3+ years of experience in fiber optic systems design and technology skills preferred
• Experience or knowledge fiber optics field support
• Willingness to travel approximately 30% of the time.
• Ability to develop in-depth product knowledge and understanding of the product application of all AFL products
• Self-motivated and able to work independently or on a team
• Demonstrated ability to establish strong customer relationships
• Self-starter with integrity and confidence who strives to achieve even the most challenging environments with limited supervision.
• Team player with well-developed interpersonal skills who is comfortable in a cross-functional, multi-cultural environment.
• Strong presentations and technical writing skills
• Strong analytical capabilities.
• Good organization and time management skills

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
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