Job Details

Requirements

• Minimum 3 years of experience managing and supporting vital IT production environments.
• Positive attitude, outstanding customer service skills. Effective communication with business owners and employees, professional and humble demeanor, strong willingness to assist clients.
• Self-starter, able to work independently, stay updated on IT trends, team player receptive to management guidance.
• Excellent communication skills: articulate clearly and write precisely in English for documentation and ticket updates.
• Ability to read, analyze, interpret complex documents, flow charts and circuit diagrams.
• Strong mathematical and statistical capabilities for basic calculations and data analysis.
• Proficiency in computer hardware and software, troubleshoot issues independently. Familiarity with client software programs and common Microsoft Office applications.
• Moderate physical effort: seated work, occasional standing, walking, lifting up to 50 lbs.

Responsibilities

• Act as systems administrator/engineer for clients: documentation, managing priorities, communicating with team and management.
• Respond to and log all inquiries from clients via phone, email, or in person; gather information for accurate ticket updates and documentation.
• Daily communication with clients regarding status of pending tickets; troubleshoot and resolve technology issues and service requests.
• Collaborate with team members, vendors, and partners to address client requests effectively; report internal or client-related issues to supervisor.
• Assist with issue troubleshooting, administer user accounts and permissions, provide technical support during Help Desk rotation.
• Participate in group discussions, meetings, company events; manage inventories of customer-owned equipment.

Company

• Provide exemplary customer support: troubleshooting hardware, network connectivity, and software applications.
• Fulfill client requests for password and user account administration per established procedures; properly elevate tickets needing further assistance.
• Set up and configure new computers, maintain servers and workstations, manage email, backup, and network security.
• Execute routine preventive measures to ensure network health; provide training for users with varying levels of IT knowledge.
• Candidates should have Microsoft IT Certifications such as MCSE 2012, and other relevant certifications (Apple, Fortinet, Datto, Cisco, A+, NETWORK+, Security+).
• A degree in IT or an Information Systems-related field is preferred.
• Full‑time position based in Greenville, SC; salary range $50,000 to $70,000 per year; comprehensive benefits (401(k) matching, health insurance, paid time off).
• Work schedule Monday to Friday; on‑call responsibilities as needed.