Job Details

About Us

Synaptive Medical is a Canadian medical device company, based in Mississauga ON, focused on supporting healthcare professionals and systems in patient diagnosis and treatment. Synaptive's suite of products include MRI, surgical planning, navigation, and robotic visualization — all of which can be seamlessly combined or used independently in the operating room. The company has a number of opportunities for innovative people to join the team and share in the development of technologies to solve surgical and imaging challenges in patient care.

Location

Charleston, SC or surrounding area.

The Opportunity

The Clinical Applications Specialist (CAS) is an essential part of Synaptive Medical. The CAS provides primary on-site clinical support of Synaptive's technologies by acting as a knowledgeable and highly skilled technical resource in the hospital operating room. The CAS is expected to actively manage primary accounts assigned to them while also contributing to regional and national coverage as needed. At their assigned accounts, the CAS is responsible for driving customer engagement, supporting commercial success, pursuing excellence in clinical support, developing themself and the team, and maintaining good corporate citizenship.

$75,000.00 – $90,000 salary (base pay) + on-call pay + bonus eligible + benefits. Actual minimum and maximum may vary based on location. Individual pay is based on skills, experience and other relevant factors

What You'll Do

• Pursue Excellence in Clinical Support:

  Clinical support of all Synaptive technologies inside and outside of the operating room

  Deliver Synaptive technology training and coaching pre-operatively and intra-operatively to surgeons and hospital staff

  Provide front line technical support to Synaptive technology inside and outside the operating room in collaboration with field service team

  Build relationships with stakeholders (neurosurgeons, RNs, schedulers, administration) as a clinical, technical and business resource

• Drive Customer Engagement:

  Drive clinical adoption of Synaptive products locally, regionally, and nationally

  Identify and support co-marketing opportunities at assigned accounts

• Support Commercial Success:

  Periodically support and demonstrate the use of Synaptic technology at medical education, PR & marketing, and sales events

  Periodically support clinical sales evaluations and launches of Synaptic technology at new accounts

  Identify sales lead opportunities at accounts

  Drive resident surgeon engagement at accounts

• Drive Team and Self:

  Train, mentor, and support teammates

  Strive to grow professionally

  Drive continuous improvements to our technology and processes

• Maintain Good Corporate Citizenship:

  Execute good documentation practices for compliance

  Manage the Voice-of-customer (VOC) through providing customer feedback to Synaptic leadership, product management, and engineering teams

  Execute administrative responsibilities

  Complete all required case reporting, continuing education, and paperwork on time and accurately.

  Adhere to performance management disciplines of weekly 1:1 calls, weekly/bi-weekly team calls, periodic national team meetings, annual performance reviews

  Work with hospital IT staff to test/enable connectivity of Synaptic technology in the OR

  The employee may perform other related duties as necessary to meet the ongoing needs of the organization

  Adhere to performance management disciplines of weekly 1:1 calls, weekly/bi-weekly team calls, periodic national team meetings, annual performance reviews

  Non-local travel up to 60% annually. Short notice non-local travel is occasional and would require same day flight departure.

What You'll Need

• Four-year Bachelor of Science Degree from an accredited reputable institution or equivalent experience
• Problem-solving skills and the ability to make informed decisions under pressure
• Proven analytical, and spatial awareness skills
• Strong customer service skillset and communication skills
• Strong attention to detail and ability to bring customer satisfaction situations to a successful completion in a timely manner
• Experience with navigating software
• A valid Canadian or USA passport is required
• Driver's license with ability to travel to accounts as required
• Ability to pass a 10-panel drug test
• Up-to-date vaccinations and TB test, or a reason protected by legislation why you cannot be vaccinated.

It'd Be Amazing If You Had

• 1-3 years of work experience, ideally in healthcare
• Prior experience with training on use and applications for medical devices or equipment
• Operating Room background/experience
• Experience working with software for medical applications, PACS, DICOM
• Experience with robotics, medical navigation, and optics
• Imaging and intraoperative modality experience
• Advanced Medical Terminology and/or familiarity with neurobiology and white matter connectivity
• Customer service experience
• Sales experience
• Experience in a fast-paced healthcare environment (EMT, technician, nursing, etc.)
• Business development experience
• Experience working with disruptive medical technologies
• Experience in developing and delivering training programs.

About You

• Positive attitude
• Self-motivated, results oriented, persistent, assertive
• Ability to manage your own schedule
• Cooperative and collaborative team-first mentality
• Clear, concise written and verbal communication skills
• Excellent interpersonal skills and persuasive/engaging communication skills to develop key relationships
• Eager life-long learner
• Passionate about medical device technology, healthcare, and contributing to account management and growth
• Desire to teach, educate and train
• Tenacious and determined to resolve and learn from challenging situations
• Excited by non-traditional job hours and travel
• Compassionate and patient-success focused
• Professional, thoughtful, and mature

Special/Physical Requirements

• While performing the duties of this position, the employee is regularly required to talk or hear. The employee is frequently required to sit and reach with hands and arms. The employee is regularly required to stand, walk and use hands to finger, handle, or feel. The employee must frequently lift and/or move up to 50 pounds. Specific vision abilities required by this job include ability to adjust focus. While performing the duties of this job, the employee regularly works in a hospital environment. The employee will be exposed to clinical operating rooms, for which proper personal protection equipment will be assigned and worn.

COVID-19 Considerations

Synaptic has a special duty to take a leadership role in protecting the health and wellbeing of its employees and the public. The COVID-19 vaccines are an important public health measure for mitigating the spread of COVID-19 in the workplace and society. As a condition of employment, the successful candidate will be asked to provide proof of vaccination or a reason protected by legislation why they cannot be vaccinated against COVID-19.

Diversity & Inclusivity

Synaptic is based out of one of the most diverse countries in the world. This includes differences related to race, ethnicity, national origin, gender, gender expression and presentation, sexual orientation, religion, age, ability and socioeconomic status. To us, diversity is one our strongest assets to our organization. We commit ourselves to promoting the recognition and appreciation of our diverse and rich culture. We believe that it is critical to our success to promote freedom of thought and opinion in a respectful environment. The decisions we make are rooted by respectfully considering each other's thoughts and opinions and by working towards a greater common goal, saving lives.

Accommodation

Synaptic is an equal opportunity employer and welcomes applications from all qualified individuals, including visible minorities, Indigenous People, and persons with disabilities. We welcome and encourage applications from people with disabilities. If as a qualified job applicant, you request accommodation, Synaptic will consult with you to provide reasonable accommodations according to your specific needs. If you wish to make a request, you will be provided an opportunity if your application is selected to proceed in our hiring process.

How to Apply

Unless otherwise stated, applications will only be considered from candidates eligible to work in Canada, or the country in which they're applying to, without sponsorship.

If you are interested in this position and can demonstrate that you meet or exceed the requirements defined in the job description, please include #GOBRAIN in the top right corner of your resume and then complete your online application by clicking “Apply Now” and following the prompts.

The successful candidate to this role will be asked to complete background checks, which may include criminal, credit, employment and/or educational checks. All offers of employment are conditional on the receipt of satisfactory results of any applicable background check.

We would like to thank everyone who submits an application. Due to the volume that we receive, only those candidates selected for interviews will be contacted.