Job Details

Systems Analyst - EMR

Crossroads Treatment Centers is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Since 2005, Crossroads has been at the forefront of treating patients with opioid use disorder. We provide evidence‑based medication assisted treatment (MAT) options and bring critical services to communities across the U.S. Our clinics serve over 26,500 patients across multiple states.

Day in the Life of a Systems Analyst

• Must have healthcare EMR experience (e.g., Carelogic or Epic).

Responsibilities

• Provide level one EMR ticket triage and execution, escalating when necessary.
• Troubleshoot issues as reported in tickets from end users.
• Monitor escalated tickets for resolution to increase expertise.
• Coordinate with Business Analysts and Director to onboard new services and locations.
• Assist Director and Analyst in special projects.
• Test changes made in certification system as directed.
• Monitor production site for quality assurance as directed.
• Document and log all system changes.
• Complete required trainings and mandatory training hours.
• Other duties as assigned.

Location

This role is remote, but ideal locations include PA, VA, or SC. Preference for Eastern time zone candidates. Occasional travel to corporate office for meetings (1–2 times a year).

Education And Requirements

• Associate's degree in business, Computer Information Systems or related field and/or comparable experience in the field.
• Two or more years of experience with software support and implementation.
• Two or more years in the healthcare industry.
• Experience with Carelogic and Methasoft helpful.

Position Benefits

• Medical, Dental, and Vision Insurance
• PTO
• Variety of 401(k) options including a match program with no vesture period
• Life Insurance
• Short/Long Term Disability
• Paid maternity/paternity leave
• Mental Health Day
• Calm subscription for all employees

Seniority level

• Mid‑Senior level

Employment type

• Full‑time

Job function

• Information Technology
• Medical Practices