Job Details

Join to apply for the Branch Specialist - Greenville, SC role at Veterans United Home Loans.

As a Branch Specialist, you will help Veterans and Active Duty Service Members through the VA loan process. You will work with Loan Officers, and often be the first point of contact for our borrowers.

Key Responsibilities

• Perform office administration duties which will include but is not limited to facility needs, vendor management, building/equipment maintenance, and mail.
• Respond promptly to customer inquiries via email and phone while providing exceptional customer service.
• Make initial contact to collect borrower financial and credit information.
• Develop and coordinate office programs such as events, meetings, birthday/thank you cards, and lunch and learns.
• Process borrower credit information through the online approval system and analyze for pre‑approval or denial of loan applications.
• Inform borrowers on future loan documentation requests, including income and asset information.
• Execute and maintain deliverables such as flyers, mailings, and other communications.
• Actively contribute to making the team and culture stronger by assisting with other duties as needed.

Desired Attributes

• Exemplary customer service skills
• Excel in a fast‑paced, results‑oriented environment
• Thrive in a highly cooperative work setting
• High attention to detail
• Dedicated work ethic
• Strong interpersonal communication skills (written and verbal)
• 1+ year(s) of previous customer service experience
• Proficient in basic computer technologies, appropriate for an internet‑based company
• NMLS licensed or become licensed upon employment
• Regular and predictable attendance

Learn more about us on Glassdoor and our career site at vu.com/careers.

Veterans United Home Loans and its affiliates are Equal Opportunity Employers that consider all qualified applicants regardless of race, color, religion, sex (including pregnancy, transgender status, and sexual orientation), national origin, age (40 or older), disability or genetic information.

Seniority level

Entry level

Employment type

Full‑time

Job function

Other

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