Job Details

Senior Technical Recruiter at Ahold Delhaize USA

Category/Area of Expertise: IT & Technology

Job Requisition: 420484

Address: USA-SC-Mauldin-211 BiLo Boulevard

Store Code: Distribution & Transportation (5118951)

Ahold Delhaize USA, a division of global food retailer Ahold Delhaize, is part of the U.S. family of brands, which includes five leading omnichannel grocery brands. Our associates support the brands with a wide range of services, including Finance, Legal, Sustainability, Commercial, Digital and e?commerce, Technology and more.

Primary Purpose

The Solutions Delivery Analyst IV role is designed to serve as a lead technical subject?matter expert for assigned systems, services, or applications they deliver & support for specific functional areas. This role will lead Solution Delivery execution of mid?to large?sized IT initiatives in partnership with the business, drive value for Ahold Delhaize USA & our brands, provide third?level production support, engage with engineers as needed, monitor supplier performance, and recommend operational improvements to enhance system stability.

Job Duties & Responsibilities

• Lead Technical SME for WMS systems, services and applications.
• Coach and mentor other members of the functional area.
• Responsible for leading primarily mid?to large?scale projects.
• • Assist the PMO in resource management allocation and budget management.
  • Translate business needs into agile stories or waterfall requirements.
  • Partner with Solution Engineers to build technical specifications.
  • Work with the business and QA to build test cases.
  • Execute tasks during System Integration Testing, record passed test cases and document failures.
  • Work with Solution Engineers on failed test cases and required changes.
  • Complete RUN Book documentation and prepare for production support turnover.
  • Participate in Solution Implementation & Post?Production Hyper Care Support.
  
  
• Responsible for and drive all third?level technical support for application and system services.
• Act as technical resolver and knowledge provider, coaching lower?level analysts.
• Manage supplier performance and support relationships for mid?to large?size software suppliers.
• Engage with Engineers and Product Teams to ensure operational support needs are met.
• Lead root cause analysis on complex issues and drive continuous performance improvement.
• Partner with Engineers, Product Teams and business groups to deliver configuration changes.
• Lead efforts to determine integration needs and design improvements.
• Drive end?to?end proactive improvement through monitoring and reporting on service availability.
• Ensure operational stability of a 24/7/365 grocery retail environment.

Required Qualifications

• Bachelor's degree in computer science, CIS or related (or equivalent experience).
• 8+ years of relevant technical experience.
• Strong experience with WMS technologies (Manhattan preferred).
• Experience in an advanced role or technical capacity, leading teams.
• Experience guiding, training, or onboarding team members.
• Master's in a professional concept and functional expertise.
• Takes on mid?to large projects from start to finish with minimal direction.
• Analyzes complex problems requiring review of varied factors.
• Desire to produce quality work.
• Ability to trace issues to their source across boundaries.
• Exercises judgment within defined procedures and practices.

Preferred Qualifications

• Master's degree in relevant field.
• Additional trainings or certifications.
• Experience in Agile teams and Product/Platform operating model.
• Experience leading teams or advancing technical capability.
• Experience in retail or grocery preferred.

Salary Range: $92,640 $138,960 (ME/NC/PA/SC) | $106,480 $159,720 (IL/MA/MD)

We are an equal?opportunity employer. Diversity, equity, inclusion, and belonging are infused in our business and our employees are representative of the communities that we serve.

At Ahold Delhaize USA, we provide services to one of the largest portfolios of grocery companies in the nation, and were actively seeking top talent. Our team shares a common motivation to drive change, take ownership, and enable our brands to better care for their customers. We foster a culture of collaboration, curiosity, and continuous learning, investing in people to empower them to grow and deliver at all levels of the business.