Job Details

MAU is hiring a Human Resources Operations Support Specialist for our client in Greer, SC. As a Human Resources Operations Support Specialist, you will provide administrative support and serve as a key associate contact within a high-volume HR service center environment. This is a long-term contract opportunity.

Benefits Package

• Health insurance
• Dental insurance
• Vision insurance
• Paid holidays
• Paid time off
• Uniform allowance

• Daily 7:00 AM -4:00 PM and 6:00 AM - 6:00 PM, flex hours as needed

• BS degree in Business, Human Resources, or related field OR
• 4+ years of experience in a Human Resources role
• 2+ years in a customer service role
• 2+ years using and learning various computer software and systems
• Experience handling confidential data
• Experience managing challenging and emotional situations

• Human Resources process experience
• SAP experience
• Bilingual (Spanish/English) strongly preferred

• Strong written and verbal communication skills (3+ years)
• Proficiency in MS Excel, MS Word, and ability to learn new systems (3+ years)
• Ability to handle a high volume of associate inquiries daily with professionalism
• Comfortable working in a confidential, structured, and metrics-driven environment
• Basic knowledge of general human resources practices

• Provide or coordinate administrative support for HR Operations
• Respond accurately and promptly to associate questions on HR policies and procedures
• Interact with associates in person, by phone, and electronically to assist with HR transactions
• Assist associates in submitting appropriate documentation and paperwork
• Use knowledge base software to answer associate inquiries
• Record incoming questions and outcomes in a case management system
• Alert supervisor of any inconsistencies or missing information in the knowledge base
• Collaborate with subject matter experts to resolve open associate inquiries
• Route calls to appropriate staff when issues cannot be resolved directly
• Scan and index HR documents
• Perform duties in line with service center targets and standards
• Assist in training service center staff as needed
• Leverage AI and analytics to improve HR processes
• Conduct regular compliance audits
• Support the Service Awards program
• Provide requested data from HR systems for internal/external reporting
• Understand and model VPS (Value Added Production System) and Standard Work principles
• Follow 5S and Safety Standards
• Perform other duties as assigned

• Performs work in an open office setting at Plant Spartanburg

• Constant use of computers, printers, fax, and copier
• Constant sitting for prolonged periods
• Constant walking throughout the facility